2 Server Operations Jobs

As an experienced Online Systems & Backup Specialist joining our MSP technical support team, your primary focus will be on proactive server and network maintenance to ensure the reliability of our clients" systems and backups. You will utilize industry-leading tools such as ConnectWise PSA, Datto, Barracuda, and Axcient to carry out your responsibilities effectively. Your role will involve conducting various maintenance tasks according to SOP guidelines, including monthly, quarterly, and annual server maintenance. You will also be responsible for performing and documenting test restores of backups on platforms like Datto, Barracuda, or Dropsuite, as well as pushing antivirus updates to unprotected endpoints using ConnectWise Automate. Verifying the health of hypervisors, reviewing event logs, and ensuring critical system and application updates are applied regularly are also key aspects of your responsibilities. Monitoring Datto and Barracuda backups for errors, testing cloud-to-cloud backups, and enforcing backup retention policies are vital tasks related to backup and cloud management that you will handle. Additionally, conducting baseline internet performance tests, reviewing firewall logs and AD security groups, and maintaining firewall configurations will be part of your networking, security, and AD responsibilities. Your role will also involve documenting all maintenance activities, resolutions, backup verifications, and infrastructure updates, as well as opening and managing tickets on the ConnectWise PSA Maintenance Board. The ideal candidate for this position should have at least 3-5 years of experience in system/network maintenance within an MSP environment, hands-on experience with ConnectWise PSA/Automate, Datto, Barracuda, Hyper-V/ESXi, and Dropsuite, and a strong understanding of Active Directory, firewall configurations, and Windows Server environments. Preferred certifications for this role include Datto Certified Specialist, Microsoft Azure or Windows Server Certification, and CompTIA Network+ or Security+. The shift for this position is the night shift, Monday to Friday, with an on-site requirement at our secured operations center in Mohali. Join our team to work with global clients in a stable and growth-driven MSP environment, where you will have the opportunity to expand your skills with hands-on exposure to cutting-edge backup and RMM tools. Competitive compensation and performance-based growth opportunities await you in this role.,

Job Description: Role: Senior Server Engineer Work Location: Gandhinagar Working Mode: 5 days Work from office Shift Timings: 7 pm to 4 am IST (Saturday to Wednesday) About the role: The Server Senior Administrator is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers. Responsibilities: Responsible for providing, planning, conducting, and directing the analysis of complex business initiatives to be actioned upon. Provide technical support and resolve requests around the Systems technology verticals. Acts as SME escalation on site and on-call support within the internal IT Server Operations team for high severity issues, VIP service requests, in-progress projects, and vendors. Work hand in hand with other technology teams to provide solutions to end user needs. Documentation and Implementation of Standard and Normal Changes and support for Emergency Changes. Work along with other teams to plan and deploy patches and or upgrades to the Virtual Desktop Infrastructure environment entire stack. Perform peer reviews for Method of Procedure and enforce Policies and standardization. Operates medium to highly complex tasks on Proxmox,Vmware, Horizon, Cisco M7 and UCS platforms. Handle and support Cloud technologies as GCP, Azure and AWS Configure System settings as per global policies and standardization. Operate Virtual platforms configure and operate DNS, DHCP, Active Directory, NTP, Shared Folder Services, Proxies, Windows Operating Systems, and related technologies. Provides Support to Global Security Audits acting as POC from IT Server Operations Team within the Auditor Interviews and evidence asks. Collaborate with Engineering New Client Launches and new technology projects (tasks), enabling new business and features. Perform other project-related duties as requested by management, hardware and software maintenance on servers devices/ cloud, and virtual services. Skills: Problem-solving and decision-making skills. Excellent communication and interpersonal skills Teamwork and Remote Work skills. Ability to respond to External & Internal requests Fast adaptation to technology changes Knowledge: vCenter & ESXi Strong knowledge and practice background Windows Active Directory strong knowledge and practice background Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates. Common troubleshooting knowledge for multi-tiered architecture. Powershell Scripting and Bash Shell Scripting. Proxmox, VMWare Horizons - VDI Integration with VMWare and Active Directory Netapp and VirtualSan knowledge and practice background. Cisco UCS and Dell Servers Knowledge (VxRail + HyperConverge/Hyperflex) Cloud Technologies knowledge including but not limited to GCP, Azure, AWS, Linux knowledge: administration, maintenance and deployment. Miscellaneous Application Services; Squid, IIS, Apache, SFTP, TFTP, Postfix, etc. Knowledge in Cloud interaction in any/all of these technologies: GCP, Azure,AWS. Studies & Experience: Bachelor in Computer Science or Information Systems degree. VCA DBT - VMWare Certified Associate (desirable) MCSA - Microsoft Certified Solutions Associate (desirable) VCP DTM - VMWare Certified Professional Desktop and Mobility (desirable) Experience in Virtualization, Proxmox, VMWare and Virtual Desktop Environments Experience in Microsoft Windows, Active Directory and entire Windows Stack. Infrastructure Management, Physical Servers, Physical Storage, etc. Minimum of 6+ years experience in a systems development role. mandatory TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We passionately put our customers and communities first We embrace change and innovate courageously We grow together through spirited teamwork About Telus Digital: Telus Digital is the operating name of Telus International Inc., a Canadian technology company. TELUS (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality. TELUS's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS Community Boards have provided $5.1 million in funding to grassroots charitable organizations since 2011. TELUS India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS India has four sites -- two in Noida and one in Bengaluru, and one we are in process of setting up our shared service center in Gandhinagar. Learn more at: www.telusdigital.com