Technical Support Executive - Level 1 Hapih Host

1.0 - 5.0 years

0 Lacs

jaipur, rajasthan

On-site

As a System Admin Level 1 at our company, you will play a crucial role in supporting our customer base, both directly and indirectly. Your primary responsibility will involve interacting with application software and operating systems to diagnose and resolve unique, non-recurring problems in the Hosting Environment. Your major duties and responsibilities will include treating all customers in a professional and respectful manner, handling technical support tickets from web hosting customers, supporting the roll-out of new applications, and providing client support and technical issue resolution via E-Mail, phone, and other electronic media. You will also be troubleshooting various technical issues that customers may encounter with their web hosting services, prioritizing and managing multiple open tickets simultaneously, and successfully completing other duties and projects as assigned. To excel in this role, you should possess computer knowledge, good communication skills, and ideally be a Red Hat Certified Engineer (RHCE) or MCSA/MCSE certified. You must be willing to work in a 24*7 environment and have experience with Hosting Control Panels such as CPanel, WHM, and Plesk. Additionally, you should have expertise in basic installation, server security, server monitoring, an excellent understanding of SMTP, HTTP, FTP, IMAP, POP, and Exim, and experience in installation and modification of Apache, Bind, DNS, PHP, MySQL, and Perl. Managing server backup/restore, DNS Management, and the ability to troubleshoot web hosting and technical procedures are also essential skills for this role. As part of our team, you will need to work well in a constantly changing environment, follow instructions from supervisors and senior colleagues, be confident and passionate, possess strong organizational skills with the ability to multitask effectively, and demonstrate dependability in completing work as expected during assigned shifts. Ideally, you should have 1-2 years of experience in a similar role, and we currently have 5 job openings available at our location in Jaipur, Rajasthan. If you meet the qualifications and are interested in joining our team, please send us an email at [email protected] with the subject line "Hapih Host Tech Support.",

Posted 2 days ago

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Linux System Admin Level 1 EverData

1.0 - 5.0 years

0 Lacs

jaipur, rajasthan

On-site

As a Linux System Admin Level 1, your primary responsibility will be to provide support to our customer base in a hosting environment. You will interact with application software and operating systems to diagnose and resolve unique, non-recurring problems while treating all customers with professionalism and respect. Your duties will include handling technical support tickets from web hosting customers, supporting the roll-out of new applications, and resolving client support and technical issues through various communication channels. You will troubleshoot technical issues related to web hosting services, prioritize and manage multiple open tickets simultaneously, and complete assigned duties and projects successfully. To excel in this role, you should have a strong computer knowledge, excellent communication skills, and preferably a B.Tech degree. A Red Hat Certified Engineer (RHCE) certification is preferred, along with experience in working in a 24*7 environment and familiarity with Hosting Control Panels like CPanel/WHM/Plesk. You should also possess skills in server installation, security, monitoring, and management of services like Apache, Bind, DNS, PHP, MySQL, and Perl. Additionally, you must have a solid understanding of protocols such as SMTP, HTTP, FTP, IMAP, POP, and Exim, as well as experience in server backup/restore, DNS management, and troubleshooting web hosting procedures. Your ability to work well in a team, adapt to changing environments, follow instructions, and multitask will be crucial for success in this position. Moreover, you should be confident, passionate, dependable, and willing to work during assigned shifts. With at least 1+ years of experience in a similar role, you will be eligible for a competitive CTC package based on your qualifications and a minimum one-year service contract. Key factors for this job opening include expertise in web hosting, Linux systems, resolving technical support tickets, client support, and proficiency in English communication. The position is based in Jaipur, with two vacancies available for qualified candidates.,

Posted 2 days ago

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