Senior Store Manager

Role & responsibilities

Role Overview:

Senior Store Manager

Key Responsibilities:

Customer Experience Leadership

• Drive customer satisfaction through staff training, floor engagement, and real-time feedback management.
  
• Resolve escalated service issues with empathy and brand-aligned professionalism.
  

Multi-Outlet Operations Oversight

• Supervise operational efficiency across assigned outlets (12 locations under direct oversight).
  
• Ensure compliance with food safety, hygiene, and QSR protocols across teams.
  
• Standardize SOP implementation and troubleshoot recurring bottlenecks.
  

People & Team Development

• Lead the hiring, onboarding, and training for frontline managers and key staff.
  
• Conduct regular performance reviews and create succession plans in coordination with the Area Manager.
  
• Mentor junior Store Managers and shift leads.
  

Financial Reporting & Controls

• Review and consolidate daily sales, labor reports, and cash flow.
  
• Monitor key P&L drivers including food cost, labor %, and wastage.
  
• Report deviations and drive initiatives for optimization.
  

Compliance, Safety & Asset Management

• Oversee adherence to brand compliance, safety norms, and audit readiness.
  
• Ensure store assets are maintained, equipment is serviced, and AMC logs are updated.
  
• Escalate unresolved maintenance or HR issues proactively.
  

Strategic Initiatives & Brand Standards

• Serve as the implementation lead for seasonal campaigns, promotions, and LTOs.
  
• Audit marketing visibility, suggest process automation or operational tweaks.
  
• Collaborate with supply chain, training, and finance teams to strengthen backend alignment.
  

Required Qualifications:

• Education:

  Bachelor's degree (Hospitality/Management preferred)

• Experience:

  46 years of QSR/F&B experience, with at least 2 years in a leadership/cluster role

• Skills:

• Multi-tasking & cross-store coordination
  
• Staff coaching & development
  
• Data-driven decision making
  
• Familiarity with POS systems and Petpooja
  

• Salary Range:

  36,000 42,000 (based on experience & performance)

• Location:

  Ahmedabad

• Working Hours:

  12:00 PM – 10:00 PM (rotational weekly off)