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Akamai
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Senior Services Analyst

Senior Services Analyst

Akamai

7 - 12 years

9 - 14 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:6 days ago| Platform:

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Skills Required

business intelligence reporting Delivery excellence Backend Data analysis MS Office tools Account management Customer support professional services Variance analysis Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Would you like to support a 2,500 person professional services, support, and account management organization?

Would you like to own the implementation of complex reporting and dashboard solutions?

Join our Global Delivery Excellence Team!

The Delivery Excellence team supports Akamais 2,500+ person Global Services and Support organization. This organization is made up of Professional Services, Customer Support, and Account Management. The team uses complex data and action driven tools/models to influence operational efficiency, quality and compliance.

Partner with the best

Services Analyst supports end-to-end implementation of simple and highly complex reporting. The timeline of implementation may range from days to months depending on complexity. Services Analysts will collaborate with multiple stakeholders to identify business risks through data analysis and make recommendations.

As a Senior Services Analyst, you will be responsible for:

Developing financial forecasts and business models; managing updates in Anaplan, Tableau, and Microsoft Office tools.
Assisting in monthly reporting through variance analysis and trends; providing accurate insights on financial performance.
Managing costs, budgets, and leading compensation planning activities.
Defining the needs of the business through collaborative requirements gathering sessions
Designing user friendly customized reporting and dashboards by thoroughly understanding the use cases adopted by the business
Analyzing data for patterns, trends, or risks and identifying mitigation options and recommendations to share with stakeholders

Do what you love

To be successful in this role you will:

Have 7+ years relevant experience and a Bachelors degree.
Have development experience on business intelligence reporting platforms such as Tableau, Anaplan etc.
Have experience demonstrating analytical skills with ability to provide data backend analysis
Have exposure to confidential data handling
Have great initiative for results, ability to handle ambiguity and cross team dynamics
Have good communication (verbal and written), presentation, and interpersonal skills

Work in a way that works for you

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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Senior Services Analyst