Senior Sales Manager/Sales Manager (The Bay Club)

A. Job Purpose

The Senior Sales Manager/Sales Manager is responsible to drive membership sales opportunities for The Bay Club. S/he is accountable for new member acquisitions with the right profile mix and relationship building with existing / potential members. The job involves managing day-to-day membership sales activities with a focus on sustainable client relationships, tracking new markets, identifying opportunities and revenue maximization.

B. Job Accountabilities

Manage Sales Activities

Ensure that The Bay Club as a brand is promoted and presented in the best manner.

Participate in preparation of sales forecasts and reporting to the management, for use in organizational / strategic planning and budgeting.

Implement cohesive sales activity plans for specific market sectors to maximize business potential, achieve revenue targets and profitability.

Assist with selling, implementation and follow-through of sales promotions and business deals with members.

Execute and support the operational aspects of business booked by generating proposals and managing member correspondence.

Responsible for client show-arounds and business presentations.

Analyse performance against targets, competitor strategies, customer intelligence and service expectations.

Ensure that there is a seamless turnover from Sales to Operations, while consistently delivering high levels of clientele satisfaction.

Deliver efficient solutions to members, by creating a mechanism to channel issues to Leadership and / or appropriate stakeholders.

Perform other duties, as assigned, to meet business requirements.

Build Long-term Relationships

Build and enhance client relationships with existing / new members.

Interact with members to obtain feedback on product quality and service levels.

Drive the loyalty programme of the Club.

Provide accurate and effective turnover to Member Relations teams for a seamless member experience.

Participate in sales exhibitions on behalf of the business to tap into new opportunities and build on a network of potential clients.

C. Skills/Competencies

Business Acumen

Devise Sales Strategies and Solutions

Sales Ability

Sales Call Facilitation

Sales Disposition

Sales Implementation

Sales Opportunity Analysis

IT Literacy

Should be well versed with the Membership Sales/MICE /Associations etc.

D. Qualifications

Essential - Bachelors degree in hospitality or any other related discipline from an accredited university.

Desired - PG in Sales & Marketing from an accredited university.

E. Experience

Minimum 8 to 10 years of experience in Hospitality or Events industry.

Minimum 3 to 4 years of experience in a managerial position.

Prior Sales experience in Luxury Hotels or Luxury Membership Clubs is a plus.

Pre-opening experience will be an added advantage.