Senior Relationship Manager

Job Description

As a Senior Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations. Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery. Oversee the daily operations of the food court, ensuring smooth functioning and a high standard of service. Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction. Build and maintain strong relationships with clients and food brands operating within the food court. Collaborate with clients and brands to develop promotional activities and marketing strategies to boost sales and engagement. Recruit, train, and supervise food court staff, including scheduling and performance evaluations. Ensure compliance with health and safety regulations and policies. Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly. Prepare and manage the food court budget, including tracking expenses and revenue. Analyze financial performance and develop strategies to achieve financial targets. Monitor and manage the food court s P&L statement. Develop and execute marketing strategies to promote the food court and its offerings. Utilize social media and other digital platforms to enhance the food court s visibility and engagement. Qualifications: Proven experience in food industry Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions The ability to handle pressure and meet deadlines Flexible and willing to take on any tasks to support team efforts Excellent written and verbal communication skills Strong interpersonal skills Sound knowledge and experience of working with food, technology and people management Result-oriented and accountability Proven experience in managing successful teams in a similar environment Basic Food Hygiene certificate and knowledge of HSEQ standards Excellent financial and application acumen Self-motivated, agile and ability to adapt to a changing environment Overall 3+years of experience Graduate/Diploma in Hotel Management discipline The candidate will be required to work for 6 days a week Willing to travel within city limits