Senior Quality Analyst

Job Description

Position Name: Senior Quality Analyst Qualification: Bachelor's/masters in computer science, IT, Engineering, or a related field. Location: Pune Years of Experience: 5-10 years in Quality Assurance, Process Improvement, or Software Quality Management. Relevant Experience: Exposure to quality management principles, metric reporting, basic audits and documentation. Hands on with basic tools and frameworks under guidance. Summary : The Senior Quality Analyst supports the Quality team in implementing basic quality assurance practices and improving compliance processes. This role focuses on understanding quality frameworks (CMMI, ITIL, Agile) at a foundational level, assisting in audits, collecting metrics, and participating in process documentation and risk identification. The role works closely with delivery teams and cross functional stakeholders to build awareness of quality metrics, tools and dashboards. This role offers a unique opportunity to develop skills in stakeholder management, supported by mentorship and guidance, fostering professional growth and expertise in quality assurance. Authority : Quality Assurance & Compliance – Institutionalize QA processes aligned with CMMI/ISO, support in audits and RCA. Process Improvement & Risk Management – Monitor quality gaps closure, ensure CAPA implementation. Training & Analytics – Support in Training/Awareness sessions Description : Support the documentation and understanding of Quality Management Concepts. Assist in aligning delivery with CMMI, ITIL standards under guidance. Support audit readiness and assist in compliance checks. Gather and report basic quality metrics (Excel, Power BI etc.) Identify basic quality risks and support mitigation planning Help organize and share quality documentation and best practices. Work with teams to promote awareness of QA practices and Metrics. Take part in training session and knowledge building efforts Support team in creating RCA documentation and process visualizations. Critical, Technical & Behavioral Skills (As required for the role) : Quality Governance & Frameworks (CMMI, ISO 9001, ITIL, Agile, Six Sigma) – Knowledge of Quality Management Fundamentals and Familiarity with CMMI and ITIL Process Audits & Compliance (Internal & External Audits) – Participation in Audits & Compliance readiness. Data analytics & reporting – Awareness of Quality Metrics & Reporting Tools (Excel, Power BI etc.) Quality Process documentation & SOPs –Maintain process documentation, work instructions & SOPs. Stakeholder communication & Collaboration - within and outside the team to drive the Quality practices approach and way of working within the whole organization. Training & Knowledge Sharing on Quality Best practices – Involvement in Training & Knowledge Sharing Initiatives Willingness to learn automation, AI/ML in QA in the long term Awareness of basic statistical and Quality Techniques (Pareto, RCA etc.)