Senior Production Support Engineer

Job Description

We are looking for a highly skilled Senior Production Support Engineer with 510 years of experience in managing complex production environments. The ideal candidate should have at least 3 years of experience in a senior or leadership role , with deep technical expertise in Java, Angular, SQL, and cloud/on-premise support systems. You will play a key role in owning and resolving critical production issues, improving system reliability, and collaborating with cross-functional teams to deliver high-availability solutions. Key Responsibilities: Own and resolve complex production issues and incidents with minimal supervision. Perform advanced root cause analysis , document post-mortem reports, and drive permanent solutions. Act as a subject matter expert and provide L3 support for escalated issues. Analyze and debug issues across cloud and on-premise platforms. Manage application and infrastructure -related production issues focusing on performance , availability , and security . Collaborate with L2 support, development, and infrastructure teams to maintain high system uptime. Technical Skills Required: Proficient in: Java 17+ , Spring Boot 2.5+ Angular 14+ , JavaScript SQL (with strong knowledge of SSIS , SSRS , MSSQL ) Snowflake , Python , Perl Unix/Linux Commands Strong understanding of: Microservices architecture and RESTful APIs Integration patterns Database tuning , query optimization , backup , and recovery processes Experience in: Monitoring tools (e.g., Splunk , Dynatrace , AppDynamics ) Batch job schedulers (e.g., Autosys , Ctrl-M ) ITSM platforms (e.g., ServiceNow , JIRA ) Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. ITIL certification or knowledge of Incident & Problem Management frameworks is preferred. Demonstrated ability to lead and influence teams in high-pressure environments. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Nice to Have: Experience with cloud migration or cloud-native architectures. Exposure to DevOps tools and practices. Contributions to automation and process improvement initiatives.