Senior Operations Manager

Job Role

• Lead and Manage daily operations for Integration platforms across regions.

• Manage end-to-end system integration projects (APIs, SaaS tools, internal platforms).

• Collaborate with Architecture and Delivery teams to align ops with tech roadmaps.

• Identify automation opportunities and drive process improvements.

• Monitor KPIs for integration performance and operational efficiency.

• Oversee vendor relationships and ensure integration reliability.

• Ensure compliance with data privacy and security standards.

• Mentor and grow a high-performing operations team.

• Cadence with leadership team for Ops reports and project status.

• Flexible on-call/weekend support rotation as applicable.

Required

• 10+ years in operations, with 3+ in a senior role in tech.

• Proven experience with technical integrations (REST APIs, iPaaS, middleware Mulesoft and

IBM etc).

• Strong grasp of SaaS ecosystems, cloud infrastructure, and DevOps.

• Incident and Change Management with Service NOW or related

• Proficiency in tools like Jira, Asana, SQL, and BI platforms.

• Excellent communication and stakeholder management skills.

• Bachelor’s in Business, CS, or related field (MBA/technical Master’s a plus).

• Certifications in Mulesoft and/or IBM ACE is a plus.

• Certifications in Agile, PMP, or ITIL are a bonus.