Senior Manager - IT Asset Management

Ready to build the future with AI

At Genpact, we don&rsquot just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Senior Manager, IT Asset Management.

In this role you will be responsible to Manage IT Stores Operations at India level. Manage IT Asset lifecycle at Genpact. Strong exposure in IT Asset Life Cycle, IT Asset phases

Description:

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  HAM Pro Administration and database management.

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  Responsible for management of team managing day to day IT Stores operations including:

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  Backoffice Operations Management.

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  Receiving of IT Assets and Accessories in Genpact. (Fresh Deliveries)

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  Custodian of IT Assets and Accessories while in IT Stores- proper Racking and Stacking

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  BAU /Day to Day Operations Management (Issue/Receive/Move IT Assets & Accessories including Dispatches and reverse Pickups)

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  End User facing activities

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  Ticket queue monitoring in ServiceNow.

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  End User Email/Call Handling effectively

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  Meet/Greet/Manage Walk in users.

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  Asset issuance/Receive from the users and timelyupdate in ServiceNow (HAM).

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  Manage individual incidents and requests according to defined SLAs aim for 100% adherence to RITM & INC Best Practice guidelines.

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  Ageing of tickets and SRs in IT Stores Queues.

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  End User Escalations.

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  Quality of Assets being handover over to End users.

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  IT Asset issuance to New Joiners on Day 1.

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  Aim for 100% customer satisfaction and client focus, create a performance culture throughout the team.

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  IT Asset Readiness (Imaging etc.) in coordination with UFS team

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  Faulty IT asset repairs in coordination with the UFS team.

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  Service Now and HAM Pro working experience with exposure to

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  Maintenance of all hardware asset details within Service Now

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  Handling of queries relating to hardware asset details.

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  Ensure assets are accounted for (including those assets that are unassigned) and components are accurately reflected in Service Now.

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  Reporting and Analytics for better management of It Operations.

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  Improvements and Enhancements in HAM Pro.

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  Work Closely with:

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  IT Functional leads (Networks, Servers, EUC, Others) for their respective IT Inventories.

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  IT Track SMEs for management of IT Inventory Catalogue. (New Item addition and Old Item Deletion.

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  Customs teamadhere to customs regulatory requirements related to IT Assets and Accessories. (Purchase, Movements and Disposal).

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  Fixed Asset team for Capital Assets report outs in terms of Qty., their valuation. 100% Physical verifications activity.

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  IT Capacity team/IT sourcing team to track deliveries.

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  IT Projects /Logistics team during new site setup, Site Closure, Migrations for planning IT Asset Movements/Procurements etc.

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  Oracle Inventory team for new site creation and other issues related to IT Inventory module working, enhancement etc.

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  IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory.

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  Support CapacityManagement team in planning for fast moving IT Assets and Accessories to ensure end user requests are addressed timely.

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  Optimum Utilization of IT Assets (Proactive IUT planning to address operational requirement)

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  Regular Reviews with team to take stock of availability and proactive planning to avoid aging of tickets.

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  Productivity drives to recover un-used assets from floor through Floor Walks/Tracking Ramp Downs. Moving Un-utilized inventory > 90 Days to common stock.

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  Front end Internal, customer and external audits queries related to Inventory and Assets management.

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  Manage tower requests for Movements (IUT%27s) Receive/analyze/Plan/Follow up%27s/Execute.

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  Timely disposal of End of Life Asserts as per the e-waste policy guidelines.

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  Manage Donation Requests.

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  IT Asset Inventory Report Outs. (Desktops/Laptops/Printers) (Server Equipment) (Network Equipment) regularly

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  IT Inventory Dashboards (Monthly)-Tower wise/Ageing/Value/Un-utilized assets.

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  Knowledge Management for ITAM Track- SOP preparation/reviews/updating related to all above areas.

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  Support and guide Hardware Asset Team Manager in all aspects of service delivery.

Qualification and Experience

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  Graduate with relevant Years of Experience in IT Inventory and Asset Management.

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  ITIL Certification would be an added advantage.

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  Should have worked in large organizations in similar roles.

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  Knowledge of working on Tools like Oracle Purchasing, Service Now, HAM Pro, Workday

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  Well versed with STPI and SEZ Site Procedures.

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  Good Communication Skills and service attitude.

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  Strong Documentation. (E-Mails, MS Office) for leadership reporting.

Soft Skills

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  Excellent communication and interpersonal skills.

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  Strong analytical and problem-solving ability.

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  Ability to prioritize and manage multiple tasks efficiently.

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  Customer-oriented approach with a focus on user satisfaction.

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  Adaptability and willingness to learn new technologies.

Work Environment

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  Work from Office

Why join Genpact

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  Lead AI-first transformation - Build and scale AI solutions that redefine industries

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  Make an impact - Drive change for global enterprises and solve business challenges that matter

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  Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

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  Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

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  Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

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  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.