Senior Manager, Infrastructure Engineer

Role Overview

• An Infrastructure Engineer to join our Network Hyper-Deployment Squad as part of the Network Orchestration Services Product Line. In this role, you will collaborate closely with other Product Technical teams within Network and Collaboration Services, ensuring alignment with product strategies and standards.
• Your primary responsibility will be network infrastructure deployment projects and initiatives, with a specific focus on enterprise network edge, perimeter, and cloud networking solutions. We are seeking an individual with extensive knowledge across these technological domains, and your expertise is pivotal to our success.
• Moreover, our team is deeply engaged in cutting-edge projects, particularly in the automation of Network Infrastructure. Joining us means being a contributor to these initiatives, taking part in advancing the forefront of network deployment and automation.

What will you do in this role:

Infrastructure Engineer

• Participate in various complex network deployments (site, region, global), onboarding of network devices, ensuring proper configuration, testing, and integration into the existing network infrastructure.
• Collaborate with cross-functional teams, Product Teams including network architects and support teams, to ensure seamless integration and alignment of deployed devices.
• Collaborate with Business Technology Partners to support for business-led initiatives and resolve standard configuration deviations
• Troubleshoot and resolve network deployment issues, leveraging knowledge of network protocols, routing, switching, wireless and security technologies
• Stay updated with emerging technologies and industry best practices in network deployments, device onboarding, and automation
• Assisting in implementing DevOps and Infrastructure as Code principles to achieve velocity, better quality, and predictability in networking through automation
• Continuously identify improvements and opportunities (process efficiency, automation) to adopt best practices and streamline system management, eliminating manual work.
• Demonstrates the ability to adapt current work processes, technical procedures to meet emerging needs and the ability to evaluate new ideas and proposed methods for practicality and ease of implementation.
• Demonstrates the ability to evaluate technical work tasks with others for timely completion and to avoid potential setbacks.
• Demonstrates the ability to adjust work to accommodate sudden task changes and avoid potential threats to meeting task deadlines.

What should you have:

• Bachelors degree from an accredited educational institution OR equivalent corporate working experience
• Possess over 7 years of extensive hands-on experience in continuous network delivery, deployments, or support for large-scale organizations, and additional experience in specific automation use cases (Ansible, Terraform) would be very advantageous
• Technical proficiency in Network Infrastructure, including LAN, WAN / SD-WAN, Wireless, DMZ with an understanding of current trends and lifecycles (Cisco, Juniper, Arista, VMware)
• Knowledge of other Network Products - Firewalls (Cisco, Palo Alto), Load-Balancing (F5), Data Centre technologies (Cisco Nexus, Arista and ACI), Cloud (AWS, Azure) is an additional advantage
• Having a DevOps mindset with good understanding of DevOps principles, best practices, and tools (JIRA, GitHub, Confluence)
• Experience with ITSM, ITIL, ServiceNow
• Excellent communication and collaboration skills to effectively work with cross-functional teams and stakeholders.

Preferred Qualifications:

• Experience with one or more general purpose programming languages, and markup languages (e.g., Python, XML/JSON/YAML, etc.) would be advantageous