Senior Lead Analyst-Client Services

4 - 8 years

5 - 7 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Principal Responsibilities:

The successful candidate will be involved in all the following aspects of the role:

  • Acts as an Escalation Point between Client and Support Desk.
  • Develop strong working relationships with Assigned Clients and FIS.
  • Manage the Service Delivery Component of the Client relationship.
  • Conduct regularly scheduled status calls with client to discuss important key service topics, to review projects in client s queue and to discuss available service offerings.
  • Own and work on Urgent and Escalated Tickets/Issues for Clients.
  • Monitor monthly service level/availability management reports to identify possible trends in service level agreement (SLA) misses and contact appropriate product area if misses fall within guidelines of a contractual penalty.
  • Other related duties assigned as needed.

What you bring:

Knowledge / Experience

  • Experience in a Client Service Management / Service Delivery Management role
  • Experience of working in BFSI sector - exposure to Reconciliations Mandatory,
  • Knowledge of IntelliMatch - required
  • Knowledge of Technical Support required.
  • Product Support experience is added benefit
  • Good Excel and Presentation skills
  • Good working knowledge of FIS systems as well as the industries in which FIS competes

Qualifications

  • Bachelor s Degree in Engineering or related field or the equivalent combination of education, training, or work experience.
  • ITIL certification preferred

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FIS

Financial Services

Jacksonville

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