This role is responsible for operational software tasks, maintaining effective license positions and working with software vendors, internal stakeholders and IT partners.
Your Job :
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Create and maintain the Effective License Position (ELP) for Tier-1 Publishers like SAP, Microsoft, Broadcom, Adobe, IBM, Oracle etc.
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Lead and Manage software license reconciliation efforts, optimizing alignment with business needs, reducing costs, and maximizing budget utilization.
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Streamline the New Software Request (NSR) and Existing Software Review (ESR) processes, ensuring swift approvals, compliance, and minimal downtime.
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Understand software license agreements, advantageous terms and conditions to benefit organizational goals that we stay compliance and configuration in SAM tools
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Must have experience in SAM tools to maintain robust software asset management, including license tracking, reporting, and ensuring compliance with organizational standards.
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Work on Remediation ensuring compliance and optimizing software usage across landscape. Work with vendors and other technical teams to identify, resolve and mitigate issues on an expedited basis.
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Managed software license procurement, allocation, and removal to ensure accurate asset tracking and efficient use of resources.
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Manage ServiceNow software requests, consistently meeting Service Level Agreements (SLAs) and delivering responsive support to internal teams.
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Manage publisher portals and create dashboards to monitor software usage, asset status, and performance metrics. Provide and improve data, reports, and dashboards on software lifecycle management and software ROI.
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Address and resolved license-related inquiries from stakeholders, providing timely solutions and ensuring high levels of user satisfaction.
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Apply ITIL best practices to drive continuous improvement in software asset management processes, ensuring alignment with organizational IT service management (ITSM) standards.
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Manage procurement operations through efficient processing of ARIBA purchases and overseeing software renewals, ensuring timely and cost-effective acquisitions.
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Cultivate strong relationships with software stake holders/vendors, driving effective communication and negotiations that resulted in favorable contract terms and improved vendor support.
Other Responsibilities:
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Participate in cross-functional meetings, bringing in required data and responding to questions and action items.
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Develop presentations to drive awareness on changing volumes, possible opportunities for efficiencies, or risk mitigation.
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Support User Acceptance Tests and implement code into Production.
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Build stable working relationships within the department. Coordinate efforts with others, seek assistance and feedback as appropriate. Exchanges detailed information with internal colleagues
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Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
Required Qualifications
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Bachelors degree in business, Information Technology, or a similar field of study, or at least 3 years in a similar role , with the same or greater level of responsibilities.
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Understand software license agreements, advantageous terms and conditions to benefit organizational goals that we stay compliance and configuration in SAM tools
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Must have experience in SAM tools to maintain robust software asset management, including license tracking, reporting, and ensuring compliance with organizational standards.
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Experience in CMDB, Flexera Discovery, and Asset management
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Excellent written and verbal communication skills
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Fluency in English language, and experience with geo-dispersed teams. Proven ability to work successfully with colleagues from other cultures.
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Must have experience with Flexera One platform support, on installation/upgrades/fix packs and should have led/executed system upgrades on Flexera One
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Experience of implementing data loads, inbound and outbound API integrations, catalog items and workflows within Flexera
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Experience in agent deployment, device inventory, discovery, and Scripting skills
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Hands on experience in scripting languages (Linux, Java, Angular etc.)
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Unit and regression test implemented solutions as required.
Preferred Qualifications:
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Good understanding of Service Now and Software Contracts
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Hands-on implementation experience
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Great analytical, critical thinking and problem-solving abilities
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Ability to deal with ambiguity and develop solutions to an organization s challenges in a holistic and future-thinking manner; must be able to design for tomorrow
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Applies company policies and procedures to resolve a variety of issues.
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Local/geographical needs
