Senior Developer Support Engineer

Job Description

At JFrog, we re reinventing DevOps to help the world s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone s lives, you ll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call liquid software, and it would be fantastic to have brilliant minds join our journey. We are looking for top-notch Senior Developer Support Engineers to be the technical focal point for JFrog customers. As a Senior Developer Support Engineer in JFrog, you will Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised. Set up JFrog applications and 3rd party products in various development environments Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters Reproduce customer scenarios and fill relevant bugs/features Maintaining and improving a knowledge base of known issues and solutions Integrate and collaborate with JFrog s R&D, QA, Release and Sales teams Ability to work flexible hours and weekends as needed To be a Senior Developer Support Engineer in JFrog, you need 5+ years of relevant experience in technical support and/OR DevOps field. Understanding of Java or other compiled language Experience in customer-facing roles Experience in Linux Able to manage complex, escalated cases involving multiple architectures across multiple platforms Strong technical software-related debugging skills Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat Experience in AWS OR azure or GCP is required Good understanding for Docker & Kubernetes Deep understanding of TCP/IP Hands on experience on Java application performance troubleshooting Good knowledge CI-CD pipelines Customer facing experience Excellent in communication