Senior Cloud Operation Engineer

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments assist with server operating system and application upgrades, bug fixes, and patching and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Responsibilities include but not limited to

• Incident Management
• Support and troubleshooting of Staging/Production environments
• Response and Resolve incidents as per SLA's
• Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)
• Maintain Service High Availability
• Release Management
• Test and Deploy solutions and automate to replace manual processes
• Build and maintain deployment tools/procedures
• Zero downtime deployments and a high availability mindset
• Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.
• Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.
• Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA
• Ensure production security posture
• Ensure monitoring is robust and effective
• Change Management
• Perform Root Cause Analysis

Required Skills:

• 6+ years overall experience in IT industry
• Minimum 4 years of experience as a Sys Admin/Support
• Strong systems architecture skills
• Strong Linux administration (Understanding of different Hardware family)
• Virtualization Technologies
• Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have)
• Understanding of Networking, Cloud Computing, Load Balancers
• Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).
• Experience with maintaining high scale deployments, managing high throughput and IO intensive services.
• Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory
• Continuous Integration development/deployment, e.g. Docker, Kubernetes

Career Level - IC3