Senior Business Execution Consultant - Procedure/Technical Writer

Department Overview

Operations streamlines business performance by integrating and transforming delivery on a global scale to consistently provide superior customer experiences and increase shareholder value.

Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls.

Operations Utilities

Operations Utilities is responsible for managing company-wide utility functions to drive scale, operational efficiency, and consistency while designing and executing improvements to automate processes and support the implementations of internal controls.

Operation Utility - Quality Assurance

The objective of the QA team is intended to provide reasonable assurance that the business processes and risk-mitigating controls are operating as designed and expected, and those risks are sufficiently mitigated. Furthermore, these activities should enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies and adverse customer impacts.

The Quality Assurance (QA) Team, by design, serves as a post transaction quality assurance function, aligning to the definition of a Quality Assurance per the Quality Assurance Policy.

Quality assurance activities, including the evaluation of transactions, files, or other items to verify consistent application of regulatory and internal policy requirements and to assess the quality of controls. These reviews may be performed manually or through automated means.

In this role, you will:

• Support the drafting and implementation of Quality Assurance governance documents across Utilities
• Partner with LOB representatives to appropriately document QA program requirements in procedures and ensure existing program documentation complies with Enterprise standards
• Ensure program documentation has appropriate approvals and is stored according to acceptable standards
• Create documentation hierarchy for all QA program
• Support QA program with preparation for regulatory examinations and response
• Perform review activities related to Ops Utilities QA activities that will provide reasonable assurance that controls are designed and operating effectively
• Work with all areas of Ops Utilities QA program to create job aids
• Raise issues to management to ensure Corrective Actions can be created

• Provide feedback and present ideas for improving or implementing processes and tools within QA group
• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Identify and recommend opportunities for process improvement and risk control development

Essential Qualifications

• 10+ year of experience in one or a combination of the following: Financial Crimes area, business support, Operational Risk Management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
• Strong procedure writing skills

Desired Qualifications

• Experience in creating, executing, and documenting QA/Compliance/Audit/post transactional testing
• Strong Microsoft Office skills (Excel, PowerPoint, Visio etc)
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to interact with all levels of an organization
• Ability to work effectively, as well as independently, in a team environment
• Critical thinking skills
• Experience in executing Quality Assurance Activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls; analyzing business and/or system changes to determine impact, identify and assess operational risk issues