Senior Associate, operations

Customer support for Aladdin
Understand and be knowledgeable of Aladdin both for public and private assets Become a SME to support Aladdin users globally This includes on-going training in Aladdin Academy, webinars, product releases Understand the user permissions structure and maintain/create controls to ensure adherence to segregation of duties and audit reviews Create and terminate users in line with ServiceNow requests Portfolio on-boarding/setup: create and terminate portfolios in Aladdin in a timely manner This includes portfolio groups maintenance in line with business requirements, Troubleshoot issues in a timely manner to ensure that time-to-market is not negatively impacted Active engagement with stakeholders Ensure issues, errors and requests are logged and tracked to resolution with Blackrock Escalate issues when necessary and provide BRS with feedback on quality and timeliness of responses Work collegially with Blackrock to deliver suitable solutions for our business Liaise with the different trading platforms to resolve issues, including user permissions, FIX connection issues PowerBi reports Maintain existing reports Create new reports based on control gaps analysis Procedures Maintain and further develop procedures and tip sheet Ensure the team is aware of any new procedure Stakeholders Build strong, positive working relationships with business colleagues including Blackrock account managers in US, UK and HK, Build strong, positive working relationships with the team and across GPD and other internal teams Share technical knowledge with colleagues, in particular linked to new functionalities or enhancements Additonal tasks Fulfil additional tasks appropriate to the role and business requirements, Examples Of Additional Tasks May Be Portfolio Central: working with Data Governance on the validation program Reviewing Portfolio Central data breaks on a daily basis and analysing the root cause of the failures Reporting to senior management