Senior Associate - MNC ISPL Relationship Officer ( RO )

Position Purpose

Manage the relationship of a portfolio of Corporate Banking clients across the APAC region, and acting as the clients entry point into the Bank, including the day-to-day account management

Responsibilities

Provide high-quality and professional services to a portfolio of Corporate Banking clients

Be the first point-of-contact for clients and direct them to the relevant support teams (Client Services, Cash Management, Due Diligence etc.)

Manage and support clients on matters related to Onboarding, Due Diligence, Know-Your-Customer, New Account Openings, credit and all banking requirements of clients

Provide process and operations support to onshore MNC Relationship Managers

Support clients on Global Banking products and services with respect to their processes and operations

Ensure all internal and external guidelines and regulations are observed (Know-Your-Customer, Anti-Money Laundering, Sanctions, etc.)

Implement innovation and enhancement initiatives to improve efficiency and quality

Promote to clients the use of digital tools and platforms

Ensure clients requirements/needs are managed professionally and efficiently, within Service Level Agreement

Ensure credit and risk management relating to credit requirements of clients are handled per banks requirements

Skills and Experience

Must Have:

Minimum bachelors degree in a related field (e.g. Business, Economics, Finance and Accounting)

Minimum 3 to 6 years of Corporate Banking experience in a Relationship Management and / or Client Servicing capacity

Knowledge and familiarity with Global Banking products and services and credit

Client-focused mindset

Ability to collaborate across functions and regions (e.g. Onshore RMs, Due Diligence, Product Owners)

Excellent communicator, fluency in English is a must (oral and written)

Nice to Have:

Risk Management including knowledge and familiarity with APAC banking regulatory environment

Business awareness and market knowledge of the broader APAC region.