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Infosys BPM
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Senior Associate

Senior Associate

Infosys BPM

1 - 4 years

2 - 3 Lacs

Bengaluru

Posted:5 days ago| Platform:

Apply

Skills Required

401K Retirement Planning US Process 401K Plans Defined Benefits Money Out Voice Process Financial Advisory Pension Administration International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Associate/Senior Associate - Voice Process - US Process - Retirement & Financial Advisory

Location: Electronics City Phase 1, Bangalore

Bangalore

Employment Type:

Full-Time

Key Responsibilities:

Handle
customer queries via voice calls on financial advisory offering great customer experience
Provide
advisory support
to US clients on investments, financial advisory & retirement plans.
Ensure
timely resolution
of issues while maintaining high customer satisfaction.
Work in
US shift timings
and adhere to process guidelines

Required Skills:

Excellent verbal communication
skills in English.
Great interpersonal & convincing skills
Ability to manage
customer interactions professionally
.
Basic understanding of
customer service principles
.
Willingness to work in
night shifts
and rotational schedules with mandatory work from office

Eligibility Criteria:

Education:
Any graduate (Commerce, Science, or other streams).
Experience:
14 years (Freshers are welcome too).
Additional Skills:
Good listening skills, empathy, and problem-solving ability.

Please note it is a voice role hence exceptional communication skill is must alongside folks who are available to join immediately or on shortest notice.

Happy applying

Amit

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