Senior Associate - COE

COE Coordinator

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  Patient Engagement & Communication (Cardiac Focus):

  
  
  
  
  • Serve as the primary point of contact for patients and their families seeking specialized care within the

    Cardiac Centre of Excellence

    .
  
  
  • Utilize excellent

    communication skills

    to clearly explain complex cardiac procedures, treatment plans, diagnostic tests (e.g., angiograms, echocardiograms), and hospital processes in an understandable and empathetic manner.
  
  
  • Provide dedicated

    patient counselling

    to cardiac patients, addressing their specific anxieties and concerns related to heart conditions and treatments, ensuring emotional support and enhancing the overall

    patient care

    experience.
  
  
  • Maintain regular and proactive communication with cardiac patients and their families throughout their treatment journey, ensuring they are well-informed at every stage.
  
  
  
  


• 
  

  Admission Counselling & Coordination (Cardiac Specific):

  
  
  
  
  • Conduct specialized

    admission counselling

    for Cardiac COE patients, detailing specific protocols, timelines for cardiac procedures (e.g., bypass surgery, angioplasty), and requirements pertinent to their heart condition.
  
  
  • Act as a central

    patient care coordinator

    , orchestrating appointments, consultations with cardiologists and cardiac surgeons, diagnostic tests, and procedures within the Cardiac COE and with other hospital departments (e.g., Cath Lab, ICU).
  
  
  • Ensure all necessary pre-admission documentation, including medical history relevant to cardiac conditions, is complete and processed efficiently, facilitating a smooth transition into the Cardiac COE.
  
  
  • Streamline patient flow within the Cardiac COE, optimizing schedules for surgeries, interventions, and follow-up appointments to minimize wait times.
  
  
  
  


• 
  

  Financial Guidance & Support (Cardiac Finance):

  
  
  
  
  • Provide comprehensive

    finance

    counselling to patients regarding the estimated costs of specific cardiac treatments, surgical packages, interventional cardiology procedures, and long-term cardiac rehabilitation services.
  
  
  • Clearly explain insurance coverage, cashless facilities, pre-authorization procedures for cardiac interventions, and self-pay options relevant to specialized heart care.
  
  
  • Assist cardiac patients with billing inquiries, payment arrangements, and financial clearances in coordination with the hospitals finance department.
  
  
  • Ensure transparency in all financial communications, helping patients understand their financial responsibilities without added stress, particularly for high-cost cardiac procedures.
  
  
  
  


• 
  

  Inter-departmental Liaison (Cardiac Team Collaboration):

  
  
  
  

  • Coordinate

    effectively with the multidisciplinary teams within the Cardiac COE (cardiologists, cardiac surgeons, cardiac nurses, intensivists, perfusionists, cardiac rehabilitation therapists, dieticians) to ensure integrated and holistic

    patient care

    .
  
  
  • Liaise with external healthcare providers and referring physicians, particularly those specializing in cardiology, to gather comprehensive patient information and facilitate continuum of cardiac care.
  
  
  • Collaborate with administrative, billing, and patient experience teams to resolve any issues specific to cardiac patients and improve overall service delivery within the COE.
  
  
  
  


• 
  

  Documentation & Reporting:

  
  
  
  
  • Maintain accurate and detailed patient records, capturing all interactions, counselling sessions, and financial discussions related to their cardiac care.
  
  
  • Prepare and submit reports related to cardiac patient flow, counselling activities, and financial outcomes within the COE.