Senior Associate

Job Description

Allstate Insurance has an exciting opportunity for Operations Associate- (International Voice Process) Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team! Our focus is on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement in transforming how we settle insurance claims. Unexpected events are often unnerving, so it takes someone special to put the pieces back together for our customers. This is the opportunity you've been looking for to truly impact someone's life! Start your claims professional career today as an Operations Associate and be part of our dynamic team! Job Qualifications You're a great match for this role if you: Experience in International Voice Process ( Voice Experience will be a added advantage ) Can join immediately or within 30 days. Experience: 0 to 3 Years exp (Any international voice process) Are known for clear and professional communication - both written and verbal Are organized and able to multi-task in a fast-paced environment. Are flexible to work in 24/7 Shifts & Night Shifts. Education - Any Graduates BA, B. Com, BBA, BSc, B.Tech candidates with BPO Voice experience only preferred Location Pune (Kharadi) We Offer Competitive salary Medical coverage A culture of learning where you can expect to develop foundational skills for the future. Opportunities for both personal and professional development Leadership teams that are communicative and engaged Impactful work by serving customers and the community in times of need. Recognition and advancement opportunities Learn more about Allstate benefits @ https://allstategoodlife.com Job Description A Day in the Life: Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner. Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls) Retrieving Claim related documents, obtain additional information (if missing) Completing all necessary forms, and routes them to the appropriate parties Updating the claim information and handling the task Key Responsibilities . Manages and handle Out bound and inbound calls Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customers part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the callers situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. and make payments. Inputs and tracks into the appropriate databases If offered the role, you will go through training. You will receive ongoing support, mentoring and coaching as you develop in your career. Good Work. Good Life. Good Hands.