4.0 - 9.0 years

4 - 9 Lacs

Cochin, Kerala, India

On-site

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Responsible for maintaining the safety and security of the property, guests, employees, and assets. Patrols the property, monitors security systems, handles emergency situations, and enforces company policies and legal regulations. Provides leadership and training to security staff, ensuring high standards of service and compliance. Key Responsibilities: Patrol all areas of the property to ensure safety and security; secure rooms and assist guests with room access. Conduct emergency response drills and daily safety/hazard inspections; lead investigations and interviews related to security incidents. Monitor Closed Circuit Televisions (CCTV), alarm systems, and control access to secured areas, documenting activities accurately. Assist guests and employees during emergency situations, including responding to accidents and administering first aid/CPR as required. Defuse disturbances and resolve safety hazard situations according to company policies. Escort unwelcome or unauthorized persons from the property. Ensure compliance with local laws, including alcoholic beverage control regulations. Maintain confidentiality of all reports and sensitive information; release information only to authorized individuals. Prepare and review security-related paperwork and reports; handle interruptions and complaints professionally. Serve as a role model and assist management in training, motivating, and coaching security employees; act as first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs. Communicate clearly and professionally both verbally and in writing; answer telephones with proper etiquette. Develop and maintain positive working relationships with team members and other departments; support teamwork to meet common goals. Comply with all company policies and procedures; report accidents, injuries, unsafe conditions, and complete required safety training and certifications. Perform physical activities including walking, standing, running, climbing stairs, and moving/lifting objects weighing up to 50 pounds independently and heavier with assistance. Read and verify information in various formats, visually inspect equipment, and operate security technology systems. Navigate confined, elevated, and uneven spaces safely. Perform additional reasonable job duties as requested by supervisors. Preferred Qualifications: Education: High school diploma or GED equivalent. Work Experience: Minimum 2 years of related security experience. Supervisory Experience: At least 1 year in a supervisory or leadership role. Licenses/Certifications: None required, although some states may have additional licensing or registration requirements.

Posted 2 days ago

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