Security Operations Manager

Position Overview:

Security Operations Manager

Key Responsibilities:

• Operational Oversight:

  Manage and supervise day-to-day security operations across various client sites in the Kochi region.

• Team Management:

  Lead and coordinate a team of site security supervisors and guards, ensuring optimal deployment and performance.

• Client Engagement:

  Serve as the first point of contact for client security-related queries, ensuring high levels of client satisfaction and service quality.

• Compliance & Audits:

  Ensure compliance with all statutory, legal, and company security standards including PSARA, ESI, PF, and labour laws.

• Incident Management:

  Monitor, report, and investigate incidents such as theft, trespassing, emergencies, and escalate appropriately.

• Training & Development:

  Conduct regular training programs and drills for security personnel on emergency response, access control, and client-specific protocols.

• Technology Monitoring:

  Oversee functioning of security systems including CCTV, biometric access control, and fire safety devices.

• Reporting:

  Prepare daily/weekly/monthly operational reports, including manpower deployment, incident summaries, and service feedback.

• Cost & Resource Management:

  Monitor site budgets, control overtime, and optimize resource deployment to ensure cost efficiency.

Key Requirements:

• Experience:

  Minimum 58 years in security operations, preferably in facility management or integrated services environments.

• Education:

  Graduate in any discipline. Certification in Security Management or ex-Defense background preferred.

• Skills:

• Strong leadership and team management skills
• Proficient in MS Office and incident reporting tools
• Good knowledge of statutory compliance and risk management
• Fluency in Malayalam, English, and Hindi is preferred
• Excellent communication and interpersonal skills
• Ability to travel across client sites in and around Kochi