Sales Development Representative Indus Net Technologies

0.0 - 4.0 years

0 Lacs

kolkata, west bengal

On-site

As a part of this role, your day-to-day responsibilities will include making outbound calls to potential and existing customers to promote products and services and gather feedback. Additionally, you will be expected to build rapport with customers by understanding their needs and effectively addressing their inquiries. You will play a key role in lead generation by identifying and qualifying leads for the sales team through conversations with customers. Scheduled follow-up calls will be conducted by you to maintain customer interest and ensure satisfaction. Updating customer information and call details in the CRM system will also be a part of your duties. Furthermore, you will be responsible for setting up appointments or meetings for the sales team with interested customers. Gathering and recording customer feedback to help improve products and services is another crucial aspect of this role. Adherence to calling scripts while also adapting to spontaneous conversations as needed is essential. In addition to the above responsibilities, it is expected that you possess strong communication skills with a clear and confident phone presence. Your ability to engage and persuade customers will be key in this role. Basic computer skills and familiarity with CRM software are required. Enthusiasm, self-motivation, and a willingness to learn are qualities that will help you excel in this position. While previous experience in tele-calling or customer service is a plus, it is not a mandatory requirement.,

Posted 5 days ago

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Voice Process Agents Jobshop

1.0 - 4.0 years

1 - 4 Lacs

Bengaluru, Karnataka, India

On-site

We are seeking motivated and dynamic Voice Process Agents to join our team in India. The ideal candidates will have 1-4 years of experience in voice processes, demonstrating strong communication and customer service skills. Handle inbound and outbound calls professionally and efficiently. Provide excellent customer service and resolve customer inquiries. Maintain accurate records of customer interactions and transactions. Follow up on customer interactions as necessary to ensure satisfaction. Collaborate with team members to improve process and service quality. 1-4 years of experience in voice process or customer service roles. Excellent communication skills in English and local languages. Strong listening skills and the ability to understand customer needs. Proficient in using call center software and CRM tools. Ability to work in a fast-paced environment and manage time effectively. Problem-solving skills and a customer-oriented mindset.

Posted 3 weeks ago

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