Team Leader - Operations British Council

3.0 - 5.0 years

4 - 6 Lacs

Noida, Uttar Pradesh, India

On-site

Main Accountabilities: Leadership Should be able pre-empt problems and identify solutions with logical analysis. Should have a flair for achieving organisation goals and driving Continual Improvement projects Service Delivery Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor Take pre/post shifts with the team to ensure that process updates are shared successfully. Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed. Working as a first level escalation point for the floor Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis. Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process. Support team on all queries (e.g. Process / Transport / Admin / Payroll / Team Related) independently and occasionally with support of relevant stakeholders. Stakeholder Management/People-Resource Management Carrying out performance measurement, quality monitoring, and evaluation of entire team to monitor service quality & improve efficiency. Preparing and directing schedules, monitoring attendance of the team, scheduling breaks and shifts as necessary. Compiling and maintaining lists of on-call and key schedules and personnel. Conduct regular team meetings and one on one sessions with the teams Ensuring team members acquire the appropriate support and training to apply the best skills and knowledge on the job. Creating a growth plan for top performers and a plan for bottom performers. Should be able to showcase team s performance on a day to day basis to identify bottom and a good performer. Governance and Reporting Share the agreed reports/Dashboard on regular frequencies Practicing and ensuring compliance with all the BCMS policies and procedures. Information Security and other mandatory compliances:

Posted 5 days ago

Apply

Site Supervisor - Interior Design Projects VARUSH ARCHITECT & INTERIORS

1.0 - 5.0 years

2 - 3 Lacs

Gurugram, Delhi / NCR

Work from Office

Site Supervisor with experience in interior design site execution. The ideal candidate should have strong knowledge of interior materials, site coordination, and vendor negotiations. Key Responsibilities: Manage daily site execution and ensure quality standards Coordinate with vendors, contractors, and clients Maintain material inventory and site documentation Ensure project timelines are met Communicate effectively with the internal team and clients Handle on-site problem-solving and reporting Requirements : Minimum 1 year of experience in interior site supervision Good knowledge of interior materials and finishes Strong negotiation and vendor management skills Proficient in MS Excel, Word, and mobile tools (Camera, WhatsApp) Good communication and client-handling skills Must be based in or willing to travel across Gurugram and NCR Working Days : Monday to Saturday Working Hours : 9:00 AM to 6:00 PM

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.