Technical Support Engineer Orcapod Consulting Services

4.0 - 7.0 years

6 - 14 Lacs

Chennai

Work from Office

Job Responsibilities: Provide Technical Support to customers and partners Provide technical services include writing scripts, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as needed basis Provide configurations, troubleshooting and best practices to customers. Work with our Engineering team and influence the operability of the product. Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis. Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Desired Skills 3+ years of related experience. Provide configurations, troubleshooting and best practices to customers. Required experience with supporting EndPoint software products. Required strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging). Experience with Android OS based applications (Installation, troubleshooting, Debugging). Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS). Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC). Knowledge of SIEM, vulnerability management tools and firewalls. Experience understanding malware, exploits, operating system structure and behavior. Experience with batch scripting and Python is a plus Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required. Knowledge of Cloud infrastructure a plus Knowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop) is a plus BS/MS or equivalent experience require Role & responsibilities Preferred candidate profile

Posted 6 days ago

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