2 Salesforce Voice Jobs

Introduction to role: Are you ready to lead the charge in transforming patient platforms and associated technologies As the Director of Commercial IT - Platform Engineering, youll be at the forefront of innovation, overseeing the end-to-end ownership and accountability of solutioning, design, development, execution, and operational management of production. Dive into technologies like Salesforce Communities, Health Cloud, AgentForce, Einstein, Salesforce Voice over AWS, and AppExchange implementations. Collaborate across engineering roles, testing capabilities, and business units while working closely with third-party suppliers to drive success. Accountabilities: Maintain deep working knowledge ofplatforms / products / infrastructurealigned with our global estate (US, ROW: LATAM, AsiaPAC, ANZ, Europe & Middle East) Lead build, test, and deployment activities for assigned platform and IT product initiatives Serve as the voice of technical expertise to peers and 3rd party development suppliers ensuring alignment to AZ IT and Commercial IT standards Oversee platform engineering resources to validate business and functional requirements Act as an internal consultant on key assigned platforms and technologies for IT and business partners Evaluate newtechnologies/applicationfeatures and recommend strategic roadmaps through prototyping Refine business requirements, set priorities, resolve issues, and deliver innovative solutions Collaborate with regional solution architects and capability teams to co-create functionalities with strategic markets Demonstrate understanding of AstraZeneca s application development processes - handle CI/CD pipelines and DevOps WOW Lead, mentor, and coach the AZ Application Development team globally to enhance throughput and quality Drive alignment with cyber security standard processes ensuring platform security Continuous Improvement and Innovation: Partner with Platform Success Lead(s) on continuous improvement opportunities within platform/product backlogs Identify new hardware/software technologies for specialized business needs Identify process issues and implement changes to improve IT efficiency Essential Skills/Experience: Understanding of the Salesforce technology stack - Salesforce Health Cloud, Salesforce Voice, Salesforce Communities mandatory Understanding and use integration patterns - experience designing, implementing MuleSoft mandatory Consistent record of crafting and operating critical applications Experience working with and influencing business and BA s around Salesforce architecture and designs Experience supporting and guiding development teams Expertise in application design patterns and processes Prior experience in an Information Services/Information Technology environment with good eye for business including SaaS & professional services contract management Expertise in Continuous Integration and Deployment methods delivered as part of an agile team Minimum bachelors degree and engineering experience Desirable Skills/Experience: Einstein 1, AgentForce, and Voice AI experience

Key Responsibilities: Lead requirement gathering sessions with business stakeholders, product owners, and testers. Translate business needs into clear, actionable user stories and acceptance criteriaparticularly for Salesforce Voice and telephony workflows. Support proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US business. Drive call center-related business process analysis and define how Salesforce Voice can meet those needs. Facilitate cross-functional collaboration between development, testing, and business teams. Act as the primary liaison between technical and non-technical teams—developers will not be customer-facing. Provide guidance to testers on how to validate the stories; ensure quality and alignment with user expectations. Confidently push back on unrealistic or unclear business requests and drive clarity. Required Qualifications: Proven experience as a Lead or Senior IT Business Analyst on telephony migration projects (telephony-to-telephony). Hands-on experience with call center migrations —ideally involving Salesforce or Salesforce Voice . Strong knowledge of Salesforce Voice capabilities (no need to be a developer). Excellent facilitation and communication skills , especially across global teams. Ability to write detailed user stories quickly and accurately. Confident working independently in a fast-paced, iterative environment. Nice to Have: Experience building POCs in Salesforce or other CRM platforms. Familiarity with the AZ&Me platform or pharmaceutical support programs. Prior experience collaborating with business users, product owners, and testers in agile environments. Team Structure & Work Style: You’ll work with a cross-functional team of devs, testers, and POs—many of whom are technically proficient and involved in code reviews. The Project Manager is based in the UK; strong facilitation skills are essential to lead afternoon EST sessions .