Salesforce

Key Responsibilities:

• Salesforce Administration

  : Manage daily operations of the Salesforce platform, including user account management, profiles, roles, permissions, and security settings.

• Customization & Configuration

  : Customize Salesforce functionality using

  Point-and-Click tools

  (e.g.,

  Process Builder

  ,

  Flow

  ,

  Validation Rules

  ,

  Formula Fields

  ) and

  Apex

  code where necessary to meet business requirements.

• Data Management

  : Ensure data quality by performing regular data maintenance tasks (e.g., data imports, exports, deduplication, and validation). Manage and enforce data standards within the Salesforce platform.

• User Support & Training

  : Provide support for end-users by resolving technical issues, answering user queries, and delivering training sessions to help users get the most out of Salesforce.

• Reports & Dashboards

  : Create customized reports and dashboards to provide insights and analytics that support decision-making across the organization.

• Automation & Workflow

  : Automate business processes using

  Salesforce Flow

  ,

  Process Builder

  ,

  Apex

  , and

  Salesforce Automation Tools

  to improve operational efficiency.

• Integration Management

  : Integrate Salesforce with other systems (e.g., ERP, marketing automation, external APIs) to ensure seamless data flow and enhance business processes.

• Security & Compliance

  : Configure and manage

  Role Hierarchy

  ,

  Profiles

  ,

  Permission Sets

  , and

  Sharing Rules

  to ensure the security of data and compliance with organizational policies.

• Release & Change Management

  : Work with stakeholders to plan, test, and deploy changes or new features in Salesforce using

  Change Sets

  ,

  Sandboxes

  , and

  Deployment Tools

  .

• Continuous Improvement

  : Continuously evaluate Salesforce's capabilities to improve its effectiveness and efficiency. Research new features, functionalities, and integrations to stay ahead of organizational needs.

• Troubleshooting

  : Troubleshoot and resolve issues related to Salesforce functionality, integration, or user errors. Collaborate with Salesforce support for more advanced issues.

• Maintain Documentation

  : Document system configurations, processes, and solutions. Maintain a knowledge base for user guides, FAQs, and troubleshooting solutions.

Required Qualifications & Skills:

• 2-5 years

  of experience with

  Salesforce

  administration or development.
• Strong knowledge of

  Salesforce platform

  (Sales Cloud, Service Cloud, Marketing Cloud, etc.) and

  Salesforce tools

  like

  Apex

  ,

  Visualforce

  ,

  Lightning Components

  ,

  Process Builder

  ,

  Flow

  ,

  Reports and Dashboards

  .

• Salesforce Certified Administrator (ADM 201)

  certification is required. Additional certifications (e.g.,

  Salesforce Platform Developer I

  ,

  Salesforce Advanced Administrator

  ) are highly preferred.
• Proficiency in

  Salesforce configuration

  (e.g., creating custom objects, workflows, validation rules, reports).
• Experience with

  Apex

  programming,

  Visualforce pages

  , and

  Lightning Web Components

  for custom solutions.
• Hands-on experience in

  Salesforce data import/export tools

  like

  Data Loader

  ,

  Data Import Wizard

  , and knowledge of

  SOQL (Salesforce Object Query Language)

  .
• Ability to

  troubleshoot and debug

  Salesforce issues, both at the user interface and system level.
• Strong understanding of

  Salesforce security

  (roles, profiles, sharing rules, permission sets).

• Salesforce Integration

  experience with tools such as

  MuleSoft

  ,

  Jitterbit

  ,

  Dell Boomi

  , or APIs for connecting with external systems is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Experience with

  Salesforce Lightning Experience

  is a plus.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Knowledge of

  Agile methodology

  is preferred.