7 years
18 - 24 Lacs
Posted:2 weeks ago|
Platform:
Remote
Full Time
Salesforce BA Service
Experience: 7-12 Years
Mode: WFO (Hybrid)
Location: Noida/Bengaluru/Pune
Key Responsibilities:
Gather, document, and analyze business requirements for Salesforce Service Cloud implementations.
Work closely with business stakeholders to understand and translate their needs into functional requirements.
Create user stories, process flows, and wireframes to support solution design.
Collaborate with Salesforce developers, architects, and QA teams to deliver quality solutions.
Conduct gap analysis and recommend system improvements.
Facilitate UAT and end-user training sessions.
Support post-implementation troubleshooting and enhancements.
Required Skills:
4+ years of experience as a Business Analyst, with at least 1+ years on Salesforce Service Cloud.
Understanding of Salesforce ecosystem, like Service Cloud functionalities (Cases, Knowledge, Omnichannel, CTI, etc.).
Experience with Agile/Scrum methodologies.
Excellent communication, documentation, and stakeholder management skills.
Job Types: Full-time, Contractual / Temporary, Freelance
Contract length: 12 months
Pay: ₹150,000.00 - ₹200,000.00 per month
Benefits:
Schedule:
Work Location: Hybrid remote in Bengaluru Rural, Karnataka
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Bengaluru, Karnataka
18.0 - 24.0 Lacs P.A.
Bengaluru, Karnataka
18.0 - 24.0 Lacs P.A.
