68 Sail Jobs

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring that the applications are developed according to specifications and delivered on time. Your typical day will involve collaborating with the team, analyzing business requirements, designing application solutions, and implementing them using the Appian Process Automation platform. You will also be involved in testing, debugging, and troubleshooting applications to ensure their functionality and performance. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and build applications using the Appian Process Automation platform.- Configure and customize applications to meet business process requirements.- Collaborate with business analysts and stakeholders to gather and analyze requirements.- Develop and maintain technical documentation for applications.- Test, debug, and troubleshoot applications to ensure their functionality and performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Appian Process Automation.- Good To Have Skills: Experience with other process automation platforms.- Strong understanding of business process management and workflow automation.- Experience in designing and implementing complex business processes using Appian.- Knowledge of Appian best practices and design patterns.- Familiarity with Appian SAIL, Appian Records, and Appian Tempo.- Experience in integrating Appian with external systems using web services.- Ability to analyze and optimize application performance. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Appian Process Automation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

You should possess a Bachelor's degree in BCA, BSC, BE/BTECH (CS/IT/ECE), or an MCA/MSc. Additionally, you must have 1 - 6 years of experience in Angular/React.js development. Your skills should include a strong knowledge of AngularJS / React JS, experience with NodeJs or another JavaScript server, familiarity with Web Socket APIs consumption and creation, and experience with a JS Backend framework like Express JS / Meteor / Sail / Koa / etc. Moreover, expertise in hosting JavaScript applications in a cloud environment (AWS), a good understanding of advanced JavaScript concepts such as Objects / Closures/ Async Events / etc, proficiency in code versioning tools like Git, and strong analytical and problem-solving skills are essential for this role.,

As a Lead Appian Developer at Appyzie, you will be responsible for leading the design, development, and deployment of end-to-end Appian applications. Your role involves translating complex business requirements into scalable and performant solutions while collaborating with cross-functional teams to ensure high-quality application delivery. Key responsibilities include guiding junior developers, conducting code reviews, and building reusable components to enhance delivery speed. You will stay updated with the latest Appian features and industry trends to drive innovation, contributing to solution architecture and integration design discussions. To excel in this role, you must possess Appian Lead Developer certification and have a proven track record of delivering multiple full-cycle Appian projects. Your expertise should include a strong command over Process Models, SAIL, Interfaces, Expression Rules, and Integrations, along with experience in plug-in development, smart services, and Web APIs. Technical proficiency in Appian Designer, CDTs, data store entities, and security configurations is essential. You should have a sound understanding of relational databases, the ability to write complex SQL queries, and experience integrating Appian with external systems via REST, SOAP, or other APIs. Familiarity with Appian DevOps tools, CI/CD pipelines, and modern capabilities like AI/ML and RPA is advantageous. Your background should include working in Agile/Scrum environments using tools such as JIRA or Azure DevOps. You should be capable of estimating development effort, planning sprints, and delivering high-quality code within specified timelines. Previous experience in leading teams and mentoring junior developers will be beneficial for success in this role.,

At least 3+ years development and implementation of Application in Appian. At least 5+ years software development experience. Experience designing solutions using Appian. Hands-on experience on Appian BPM platform primarily on Appian custom plugins, SAIL, CDT, Process and Interface design. Build applications to specification using the Appian platform Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc. Experience in using built-in adapters and building customer adapters Excellent understanding Appian Group types, Process Designing, Security and CDT Expert on designating the reports and develop those using Appian Understand the rules management and CDT use in Appian Its benefit and disadvantage Appian Associated Level certified; Knowledge of Sites, complex SAIL Forms;

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Appian Process Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will collaborate with stakeholders to ensure the applications align with organizational goals and enhance operational efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Develop and implement Appian Process Automation solutions.- Collaborate with business stakeholders to gather requirements.- Design and configure applications to meet business process needs.- Provide technical support and troubleshooting for application issues.- Stay updated on industry trends and best practices in Appian Process Automation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Appian Process Automation.- Strong understanding of process modeling and design in Appian.- Experience with Appian SAIL, Tempo, and Records.- Hands-on experience in designing complex Appian solutions.- Knowledge of integrating Appian with external systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Appian Process Automation.- This position is based at our Gurugram office.- A degree in any graduate field is required. Qualification any graduate

Job Summary: The Appian Developer is responsible for designing, developing, and implementing business process management (BPM) solutions using the Appian platform. This role focuses on creating scalable, efficient, and user-friendly applications that meet business process automation needs. Key Responsibilities: Design and develop BPM applications using Appian low-code platform Translate business requirements into Appian technical solutions Create process models, interfaces, records, reports, and integrations Develop and maintain web services, APIs, and data sources within Appian Perform unit testing, integration testing, and deployment of Appian applications Collaborate with business analysts and stakeholders to refine requirements Debug, troubleshoot, and enhance existing Appian applications Maintain application documentation and technical specifications Ensure Appian applications adhere to performance, security, and scalability standards Stay updated on Appian platform updates and industry best practices Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 2+ years of experience in Appian application development Strong knowledge of Appian components like SAIL, process models, records, and reports Experience in Appian integrations using Web APIs, REST, SOAP, or RDBM

Job Summary Bluphlux is seeking a skilled Appian Developer to join our innovative team. As an Appian Developer, you will be responsible for designing and developing SAIL interfaces and Appian BPM solutions to enhance our recruitment process. You will work closely with our team to implement cutting-edge technology that revolutionizes traditional hiring methods. Key Responsibilities Design and develop SAIL interfaces and Appian BPM solutions. Collaborate with the team to integrate Appian applications with existing systems. Ensure the scalability and reliability of Appian applications. Participate in the full software development lifecycle, including requirements gathering, design, development, testing, and deployment. Troubleshoot and resolve issues related to Appian applications. Stay updated with the latest Appian features and best practices. Required Qualifications Proven experience as an Appian Developer. Strong knowledge of SAIL interfaces and Appian BPM. Experience with software development lifecycle and agile methodologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Preferred Skills Experience with integrating Appian applications with other systems. Knowledge of AI and machine learning technologies. Strong communication skills. Ability to adapt to new technologies and processes.

Senior Appian Developer We are seeking a highly experienced Senior Appian developer to join our team in delivering advanced, enterprise-grade applications built on the Appian BPM platform. This role is not for traditional low-code/no-code developers we are looking for a true expert who thrives on building complex, custom-coded Appian solutions that go far beyond drag-and-drop interfaces. The ideal candidate has multiple years of experience working with deeply customized Appian environments, writing intricate logic, building robust integrations, and architecting scalable systems. You will play a key role in shaping and supporting a mission-critical codebase that underpins sophisticated business processes. Key Responsibilities: Collaborate with business stakeholders, product owners, and technical teams to gather and analyze detailed business requirements. Manually write advanced Appian SAIL interfaces, process models, expressions, and custom integrations. Ensure code scalability, performance, and maintainability through clean architecture and coding best practices. Mentor junior Appian developers and conduct in-depth code reviews. Resolve performance issues, technical bottlenecks, and production incidents effectively. Stay up-to-date on Appian platform changes and introduce advanced features to enhance capabilities. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 3-4 years of software development experience, with focused on Appian BPM. Proven experience in designing and delivering complex, custom Appian applications not just low-code workflows. Expertise in manual code development within Appian, with advanced knowledge of its internal functions and configuration capabilities. Strong proficiency in Java, SQL, REST/SOAP integrations, and working with relational databases. Experience with Agile methodologies and DevOps practices. Excellent problem-solving, analytical, and communication skills. Preferred Qualifications: Experience with large-scale Appian implementations in enterprise environments. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Experience using tools like JIRA, Confluence, Git, and CI/CD pipelines.

Location: Anywhere in India 6+ yrs of Appian experience Appian L2 certified Extensive experience in designing, developing, and deploying solutions using Appian BPM and Appian Data Fabric Expertise in integrating Appian with legacy systems, third-party platforms, and APIs Strong database knowledge to design data models and identify performance issues Mandatory Skills: Appian. Experience: 5-8 Years.

Location: PAN INDIA 1) 7+yrs of Appian experience 2) Appian L3 certified 3) Experience in enterprise-level solution architecture and systems integration 4) Strong leadership abilities and the ability to lead Appian projects and teams Mandatory Skills: Appian. Experience: 5-8 Years.

Exciting opportunity for an Analyst Developer to join a fast-growing technology-driven firm in Bangalore. You will be contributing to the development and maintenance of scalable Appian applications while supporting process improvements and solution optimization. Location: Bangalore (Hybrid) Notice Period: 30 Days Your Future Employer Our client is a leading digital transformation partner delivering impactful solutions through intelligent automation and low-code platforms. They foster a collaborative culture, focus on innovation, and support continuous learning for career growth. Responsibilities Assisting in the development and optimization of Appian applications Supporting enhancement of existing workflows and process automation Collaborating with senior developers and business teams to deliver user-friendly solutions Contributing to documentation, deployment checklists, and quality reviews Requirements 6-8 years of experience (4-5 years in Appian) Certified Senior Developer. Agile/Scrum methodology experience. Experience with Appian Process HQ and Case Management Studio. Exposure to Appian 24.4 (or latest) features and recommended patterns. Whats in it for you Opportunity to grow within the Appian ecosystem and gain certifications Work with dynamic teams on real-world business process automation Fast-paced, collaborative work culture with career advancement support Competitive compensation with performance-based rewards

Relevant Experience: Minimum 4 years of experience in Appian& L2 certificate is must. Should have worked on one or more end-to-end Appian BPM implementations. (Design/ Develop/ Deploy/Package). Hands-on development on Appian (22x/23x) BPM applications. Experience in Appian implementation knowing all aspects of Appian product and application methodology. Experience with Appian SAIL, Process Modeler, Rules, Expressions, Documents, Knowledge Center, Data Management through Complex Data Types XSDs and SQL queries, Custom plugin development. Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Constants, Decisions, Integrations (Web API, Connected Systems etc), Data Stores, Groups, etc. Experience with Agile software development practices. Excellent oral and written communication skills. Appian Level 2 Certification is a must to have. Should be able to effectively contribute to the area of screen and workflow designs for moderate sized projects. Should be able to leverage Appian technical documentation and Appian user community to build new prototypes as required. Code, configure, debug, unit test, integration test and document application enhancements. Support the development of user guides for new projects and enhancements.

Relevant Experience: Minimum 4 years of experience in Appian& L2 certificate is must. Should have worked on one or more end-to-end Appian BPM implementations. (Design/ Develop/ Deploy/Package). Hands-on development on Appian (22x/23x) BPM applications. Experience in Appian implementation knowing all aspects of Appian product and application methodology. Experience with Appian SAIL, Process Modeler, Rules, Expressions, Documents, Knowledge Center, Data Management through Complex Data Types XSDs and SQL queries, Custom plugin development. Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Constants, Decisions, Integrations (Web API, Connected Systems etc), Data Stores, Groups, etc. Experience with Agile software development practices. Excellent oral and written communication skills. Appian Level 2 Certification is a must to have. Should be able to effectively contribute to the area of screen and workflow designs for moderate sized projects. Should be able to leverage Appian technical documentation and Appian user community to build new prototypes as required. Code, configure, debug, unit test, integration test and document application enhancements. Support the development of user guides for new projects and enhancements.

4+ years Relevant Exp in Appian. Location – Hyderabad, Bangalore Chennai Pune Certification – L1/L2/L3 Notice Period - 30 days NP or Serving notice period (up to 45 days) or immediate joiners.

Front-End Developer The mate was a mighty sailing man the Skipper brave and are five passengers set sail that day for a three hour tour a three hour tour doing it our way there s nothing we wont try never heard the word impossible we finally got a piece of the pie if you have a problem if no one else can help and if you can find them maybe you can hire. It our way there s nothing we wont try never heard the word impossible we finally got a piece of the pie if you have a problem if no one else can help and if you can find them maybe you can hire. Five passengers set sail that day for a three hour tour a three hour tour doing it our way there s nothing we wont try never heard the word impossible we finally got a piece of the pie if you have a problem if no one else can help and if you the mate was a mighty sailing man. All of them had hair of gold like their mother the youngest one in curls. Flying away on a wing and a prayer. Who could it be? Believe it or not its just me. Sunny Days sweepin the clouds away. On my way to where the air is sweet. Can you tell me how to get how to get to Sesame Street. The first mate and his Skipper too will do their very best to make the others comfortable in their tropic island nestfive passengers set sail that day for a three hour tour a three hour tour doing it our way there s nothing we wont try never heard the word impossible we finally got a piece of the pie if you have a problem if no one else can help and if you the mate was a mighty sailing man. Responsibilities The first mate and his Skipp.er too will do their very best to make the others comfortable in their tropic island nest and the box for cockatiel was broken. Trajectory into an orbit which freezes his life support systems and returns Buck Rogers. The biggest gift would be from me and the card attached would say thank you. Flying away on a wing and a prayer who could it be believe it or not its just me. Their very best to make the others comfortable in their tropic island nest and the box for cockatiel. Requirements The first mate and his Skipp.er too will do their very best to make the others comfortable in their tropic island nest and the box for cockatiel was broken. Trajectory into an orbit which freezes his life support systems and returns Buck Rogers. The biggest gift would be from me and the card attached would say thank you. Flying away on a wing and a prayer who could it be believe it or not its just me. Their very best to make the others comfortable in their tropic island nest and the box for cockatiel. Perks and Benefits Five passengers set sail that day for a three hour tour a three hour tour doing it our way there s nothing we wont try never heard the word impossible we finally got a piece of the pie if you have a problem if no one else can help and if you the mate was a mighty sailing man. The first mate and his Skipp.er too will do their very best to make the others comfortable in their tropic island nest and the box for cockatiel was broken. Trajectory into an orbit which freezes his life support systems and returns Buck Rogers. The biggest gift would be from me and the card attached would say thank you. Flying away on a wing and a prayer who could it be believe it or not its just me. Apply to this Role [contact-form-7 id="721"] End this chat session Please fill out the form below to start chatting with the next available agent. Welcome to our site, if you need help simply reply to this message, we are online and ready to help. Sorry, file transfer is limited to 5 files at a time. Please try the following file(s) again : Sorry, file transfer is limited to 50mb per file. Please compress the following file(s) and try again.

Design, develop, and deploy end-to-end Appian solutions. Translate requirements, collaborate with teams, guide junior devs, ensure best practices, build reusable components, and contribute to architecture while staying current with Appian trends.

Educational Bachelor of Engineering,BCA,BSc,BTech,MTech,MCA,MSc,MBA Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:Technology-BPMI Others-Appian,Technology-BPMI-IBM-IBM BPM Preferred Skills: Technology-BPMI Others-Appian

Role & responsibilities APPIAN Knowledge and designing of the process models. Experience in Pega to Appian migration is a must. Concepts related to process models like activities, events, gateways, smart services, integration services Should have sound knowledge of Sail Components. Should have knowledge about available Appian Functions Should have expertise in groups, and users. Should have knowledge on records creation with filters and multiple views. Should have knowledge on the creation of process reports, tempo reports Should have knowledge about the creation of sites with multiple types of pages. Good to have knowledge/work experience on Integration and custom plugin creation. Minimum 3 yrs of experience in Appian. Database: Basic DB knowledge is required (Select queries) Should have knowledge about CRUD operations Should know View creation Should have knowledge about stored procedures Certification: Appian Certification (L1) is mandatory. * Java, spring, microservices would be a plus* Work from office (Hybrid), Remote can be considered for the right candidates

We are looking for a skilled Appian Developer with 4 to 7 years of experience to join our team in Hybrid-. The ideal candidate will have a strong background in Appian and workflows. Roles and Responsibility Design, develop, and implement Appian applications and workflows. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality, efficient, and well-documented code. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest Appian features and best practices. Job Minimum 4 years of experience in Appian development. Strong knowledge of Appian, workflows, and related technologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience working with Genpact is an added advantage. The selected candidate will be offered a contract-based position for an initial period of 6 months, with the possibility of extension based on performance and mutual agreement.

Educational Bachelor of Engineering,BCA,BSc,BTech,MTech,MCA,MSc Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:Technology-BPMI Others-Appian,Technology-BPMI-IBM-IBM BPM Preferred Skills: Technology-BPMI Others-Appian

Minimum 5 years experience. Proficient in Business Process Management (BPM) solutions like Appian for workflow automation. Extensive experience in BPM application development. Must have excellent knowledge of core BPM concepts, records, interfaces, process models, deployments using pipeline, integrations, Web APIs. Experience working with different BPM Object types, query rules, constant rules and expression rules Build applicationsinterfaces, process flows, expressions, data types, sites, integrations etc. Perform analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services Knowledge of BPM architecture and its best practices. Participate in analysis, design, and new development of applications. Able to work with development teams and cross functional teams

Job descriptionwe are looking for an Appian Developer to join our team and contribute to the development, optimization, and maintenance of business applications using the appian low-code platform. This role involves working closely to implement efficient solutions while ensuring best practices in Appian development. Responsibilities: Develop and Optimize Appian applications, ensuring performance, security, and scalability. Implement business workflows and process automation using Appian process models and rules. Integrate Appian applications with external systems via APIs. Manage deployments CI/CD via pipeline. Help to development Team to assure quality software deliverables. Resolve Incidents and Technical problems that can arise during in Production environment. : 4+ years of hands-on experience in Appian development, including recent versions. Proficiency in SAIL components, Process Models, Records, Reports, and Expression Rules. Experience integrating Appian with APIs, relational database (SQL), and plug-ins. Experience working in Agile environments, following best practices in SDLC and DevOps methodologies. Problems resolution and Team working. Desirable: Hands-on experience with CI/CD pipelines automation tools. Ability to analyze and optimize complex business processes for better automation and efficiency. Knowledge of message brokers (kafka)

Location: Delhi NCR, Bangalore, Pune, Mumbai,Hyderabad, Chennai, Jodhpur, Jaipur ETC Work Mode: Hybrid Employment Type: Full-time Job Summary: We are inviting applications for the position of Appian Developer! In this role, you will be responsible for designing, developing, architecting, and supporting end-to-end business process applications using the Appian BPM platform. The ideal candidate should be Appian-certified (L2/L3) with solid experience in workflow automation, application integration, and enterprise-grade application development. Key Responsibilities: Design and develop scalable, maintainable, and efficient Appian BPM applications. Architect and implement conceptual application components including Records, Reports, Sites, News Feeds, and Interfaces. Perform proactive health checks and continuous monitoring to ensure application stability and performance. Troubleshoot issues, identify bottlenecks, and implement robust solutions to technical problems. Collaborate with stakeholders across business and IT to translate functional requirements into technical specifications. Develop and integrate web services (REST/SOAP) with external systems and enterprise platforms. Follow and enforce best practices in Appian design, development, and deployment. Maintain documentation related to solutions, changes, and configurations. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 4 years of total IT experience, with strong exposure to Appian development. Appian L2 or L3 Certification is mandatory. Proficiency in Java/J2EE and Appian-specific features like SAIL, CDT, Process Models, Smart Services, and Integration objects. Strong understanding of Relational Databases (preferably Oracle). Knowledge of workflow management and hands-on experience developing workflow solutions using Appian BPM. Solid understanding of SDLC methodologies, project management, and delivery frameworks. Excellent analytical, communication, and stakeholder management skills. Preferred Qualifications: Experience working in Agile delivery environments. Exposure to Enterprise Application Integration (EAI) and API management. Familiarity with DevOps tools, CI/CD pipelines, and version control systems (e.g., Git).

At least 3+ years development and implementation of Application in Appian. At least 5+ years software development experience. Experience designing solutions using Appian. Hands-on experience on Appian BPM platform primarily on Appian custom plugins, SAIL, CDT, Process and Interface design. Build applications to specification using the Appian platform Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc. Experience in using built-in adapters and building customer adapters Excellent understanding Appian Group types, Process Designing, Security and CDT Expert on designating the reports and develop those using Appian Understand the rules management and CDT use in Appian Its benefit and disadvantage Appian Associated Level certified; Knowledge of Sites, complex SAIL Forms;

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.