Application Support I Trintech Technologies India

0.0 - 3.0 years

0 Lacs

noida, uttar pradesh

On-site

The Application Support I is an entry-level role within the Global Product Support department at Trintech. In this position, you will collaborate with Accounting and IT professionals from various countries who use Trintech solutions. Your primary responsibility will be to deliver first-tier application support to customers through phone, web, or email interactions, ensuring that their issues are effectively resolved and their expectations are exceeded. Key responsibilities of this role include: - Identifying, troubleshooting, and resolving issues reported by customers. - Collaborating with team members to efficiently address customer concerns and escalating complex issues to subject matter experts when necessary. - Providing exceptional support for at least one Trintech application. - Monitoring and maintaining Key Performance Indicators (KPI) to align with business objectives. - Being available to work a rotating Saturday and regional Holiday shift as required. To qualify for this role, you should have: - A BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience. - 0-2 years of customer service experience in a SaaS Software environment is desired. - Strong verbal and written communication skills. - Exceptional deductive reasoning and analytical skills. - Basic/intermediate SQL knowledge and GenAI Prompt Engineering. - Experience with Salesforce or other CRM ticketing systems. - Proficiency in Microsoft Office products. - Proven ability to maintain KPIs at or above group average on a quarterly basis. In addition to technical qualifications, key proficiencies for success in this role include: - Active Listening - Collaboration - Effective Communication - Customer Focus - Continuous Development - Functional Acumen - Time Management - Problem Solving This position offers a flexible work environment at Trintech, allowing for a hybrid work setup that includes both remote and corporate settings. Our inclusive culture, supported by advanced technology, promotes seamless communication and productivity for all team members. Please note that this job description outlines the primary duties and responsibilities of the Application Support I role, but employees may be required to perform additional tasks as instructed by authorized personnel. All duties are essential functions and subject to modification to accommodate individuals with disabilities. The requirements listed serve as minimum qualifications, and this document does not establish an employment contract, except for an at-will relationship.,

Posted 1 day ago

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Manager, Consulting - India Domo

7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

The Manager, Consulting will lead an India-based team of business and technical consultants at Domo. In this role, you will be responsible for successfully deploying the Domo solution by focusing on key customer business requirements. Your main responsibilities will include optimizing the consulting business, improving consulting operations, developing and maintaining strategic client relationships, driving efficiency in consulting utilization, and managing the India-based Domo Consulting team. You will collaborate with various functional areas of the business to ensure effective knowledge sharing and team participation. It is important for you to possess a thorough understanding of the organization's processes, business practices, products, and services to be a subject matter expert, evolving and iterating to be more efficient. To be successful in this role, you should have Domo experience preferred, along with 7+ years of successful progressive experience in consulting, relationship management, and new business development, preferably in a SaaS software environment. You should have documented leadership experience and the ability to develop a professional team through measurable increases in productivity and quality. Strong leadership skills, effective communication, and the ability to partner with sales and other cross-functional departments are essential. Additionally, you should have technical proficiency in SaaS and data platforms, executive-level customer relationship and communication experience, deep business acumen, financial skills, and a metric-driven mentality. This position is based in Pune, Maharashtra, India. Domo offers various benefits and perks to its employees in India, including a Maternity and Paternity Leave policy, Baby bucks cash allowance, Haute Mama cash allowance, paid time off, holidays, medical leaves, Sodexo Meal Pass, Health and Wellness Benefit, One-time Technology Benefit, Corporate National Pension Scheme, and Employee Assistance Programme (EAP). Domo is an equal opportunity employer.,

Posted 6 days ago

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