RPMG:Portfolio Manager - Credit Card

No. of VacanciesReports toArea Collections ManagerIs a Team leaderNTeam SizeGradeAM/DM/MBusinessRetail BankingDepartmentRetail Portfolio Management GroupSub-DepartmentPDM/Flows/NPALocationPAN IndiaAbout Retail Portfolio Management GroupThe RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, Personal Loans and Credit Cards among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bankAbouttheRoleThe Portfolio Manager for Credit Cards is responsible for managing the portfolio of credit cards, ensuring bucket and NPA resolution, and achieving collection targets. This role involves handling portfolio, achieving resolution and normalization targets, and ensuring compliance with audit procedures.Key ResponsibilitiesPortfolio ManagementManage the portfolio of credit cards.Ensure maximum release from the bucket/NPA pool by achieving the required resolution target as per the business requirement.Ensure minimum roll forwards and addition to the NPA pool by maintaining the delinquency level.Achieve calling resolution targets for PDM/flows/NPA buckets for credit cards.Adhere to calling norm targets for credit cards.Operational ManagementOversee the collection process to ensure efficient and effective portfolio management.Monitor and analyze portfolio performance metrics and implement necessary adjustments.Ensure compliance with regulatory guidelines and internal policies.Engage defaulting members through telephone, emails, and physical visits to recover payments on defaulted accounts.Maintain daily activity logs of calls, physical visits, right party contacts, promises to pay, and promises to pay kept.Data Analysis and ReportingCollect, analyze, and interpret data to measure portfolio performance against established KPIs.Generate detailed reports on portfolio metrics and provide actionable insights.Identify trends, patterns, and opportunities for optimization.Process ImprovementContinuously evaluate and enhance portfolio management processes and workflows.Identify opportunities to improve efficiency and effectiveness.Implement industry best practices and emerging technologies.QualificationsGraduation/Post-Graduation from a recognized institute.Minimum of 3 years of relevant experience in the NBFC/Banking industry.Desired QualificationsKnowledge and understanding of collections and market dynamics.Knowledge of regulatory guidelines and norms.Operational and system knowledge.Role ProficienciesProven experience in portfolio management, preferably within the financial services industry.Strong analytical skills with proficiency in data analysis and interpretation.Excellent project management skills with the ability to prioritize and meet deadlines.Strong interpersonal and communication skills with the ability to collaborate effectively.Ability to manage complex client situations.Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.Ability to handle pressure and meet deadlines.I