RPMG: Portfolio Manager - Recoveries

About Retail Portfolio Management Group
The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank

About the Role
The Portfolio Manager handles multiple vendors which handle the Write off portfolio for respective products. The Portfolio manager ensures maximum recovery and manages the portfolio as per the existing process. The Portfolio Manager also ensures compliance with the audit procedures of the bank.

Key Responsibilities
Achieve the required recovery target as per the business requirement. Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion Waiver% Ensure maximum ROR across vintages. Legal Filling, Coverage Execution. Manage outsourced staff /vendors and ensure achievement of the monthly resolution targets. Ensure adherence to the set process and audit requirements in place. Create a performance-oriented environment leading to high employee motivation and productivity. Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank

Qualifications
Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry

Role Proficiencies:
Knowledge and understanding of collections and market dynamics. Excellent vendor management skills. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines