Routing-Technical Support Engineer -L1

• This position is for the L1 TAC (Technical Assistance Centre) of Juniper s M/T/Mx/PTX/ACX series products support.

Key Responsibilities:

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
• Be a fast learner and keep pace with newer technologies

Mandatory Skills:

• Support for Juniper s M/T/Mx/PTX/ACX series products.
• Excellent verbal and written communication, presentation, and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems.
• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:

• IP Packet flow, OSI layers
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS , RIP)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

Understanding / Exposure / Expertise in one or more areas:

• MPLS, VPLS, L2 and L3 VPN
• MPLS Traffic Engineering, LDP, RSVP
• Multicast technologies NG-MVPN, PIM
• Perl/Unix/Expect scripting

Requirements :

• Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.
• Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks.

Platform Knowledge:

• Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).

Preferred Certifications