Rostering Administrator - International Voice Process

Position : Rostering Administrator Location : M.G Road, Bangalore Working hours : 1.00 PM 10.00 PM Note : This is WFO only. There is no Hybrid/WFH Key Responsibilities Support the Regional Manager and Nurse Managers in the rostering of Staff Nurses and Healthcare Assistants Have a core understating of the Rostering system used by Resilience and utilise the system across Resilience Maintain and monitor staff rostering and any other requirements by the system Complete any other tasks as delegated by the Head of Operations and CEO. Produce a weekly roster in conjunction with the nurse mangers in a timely manner Responsible for ensuring the rosters are maintained and updated with the best possible outcomes for the client Communicate with service users regarding rostering matters. Monitor the fill rates of the individual shifts and reporting this to management weekly. Support Nurse Managers and Regional Managers by preparing monthly reports and fill rates for service commissioners. Forwarding monthly rosters and fill rate reports to service commissioners. Ensure all staff maintain up-to-date mandatory training, scheduling additional training as needed. Liaise with payroll and accounts regards billing of work. Other Duties: Attend training courses to meet and enhance the service being provided by Resilience Behave in a professional manner at all times, and to act as an ambassador for the company Adhere to relevant policies and procedures Required Skills & Qualifications Minimum 4+ Years experience in an administrative role. Should have experience in customer support (International Voice process) preferred from Healthcare industry Knowledge of Microsoft Word, Excel, & Outlook. Previous use of an IT rostering system an advantage Strong problem-solving and communication skills. Ability to work independently and in a team-oriented environment.