Training Manager - Elite Banker IDFC FIRST Bank

5.0 - 10.0 years

0 Lacs

thane, maharashtra

On-site

The Training Manager Elite Banker at Elite Bank will be responsible for providing quality training, developing knowledge, and enhancing capabilities of VRM team members. The main purpose of this role is to offer guidance and mentorship to individuals to help them achieve their goals effectively. Key Responsibilities: - Conducting quality training sessions to enhance the capabilities of VRMs and ensuring adherence to tele-calling guidelines as per regulatory norms. - Collaborating with other product leadership teams to stay updated on the latest product developments and training VRM teams accordingly. - Implementing various training approaches such as Role Plays, Engagement Scripts, and industry best practices to facilitate peer learning among VRMs. - Monitoring the quality of calls and engagement, as well as sales processes followed by VRMs in the region. - Working with the Learning & Development Team to develop learning modules covering product and behavioral parameters and ensuring VRM adoption of the same. - Leading recruitment initiatives to hire top talent for the organization and managing attrition rates among VRMs by following industry best practices. Secondary Responsibilities: - Ensuring VRMs are well-trained in product and behavioral parameters and follow the bank's audit and compliance framework. - Driving efficiency within the VRM Channel and maintaining a high level of motivation within the team. - Developing a robust quality management framework based on industry best practices. Managerial & Leadership Responsibilities: - Cultivating a customer-first culture within the team to ensure exceptional customer service. - Attracting and retaining top talent for VRMs in the zone. - Monitoring and improving key parameters related to hiring quality and attrition rates. - Providing continuous feedback and suggestions to Senior Management to enhance the Channel's performance. Education & Qualification: - Graduation: Any Graduate - Post Graduation: MBA / PGDM - Experience: 5 to 10 years of relevant experience In summary, the Training Manager Elite Banker plays a critical role in training and developing VRM team members to achieve excellence in customer engagement and service delivery while aligning with industry best practices and regulatory guidelines.,

Posted 2 days ago

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Personality Development /Soft Skills Trainer Wings Institute

0.0 - 4.0 years

0 Lacs

vadodara, gujarat

On-site

If you have the fire in your belly and you are an extrovert with lots of enthusiasm to teach, then this is the job for you. You will be a well-spoken and engaged trainer whose class sessions are fun and vibrant, covering all aspects of personal development, soft skills, and communication skills. Your role will involve engaging students through various activities such as games, role plays, and other interactive sessions. As a trainer, you will be responsible for delivering sessions to improve soft skills in students and help them groom themselves to become industry-ready. This role requires someone who is passionate about teaching and can create an engaging learning environment for students. This is a full-time position and the minimum qualification required is any graduate degree. Previous work experience in a similar profile is recommended, although freshers are also encouraged to apply. If you are interested in this opportunity, kindly share your CV at hr@wingsinstitute.com.,

Posted 1 week ago

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Sales Trainer Toyota

3.0 - 7.0 years

0 Lacs

kollam, kerala

On-site

The Sales Trainer role is pivotal in empowering the sales team with the necessary skills, knowledge, and tools to meet business objectives. Your responsibilities will include conducting training sessions, providing coaching, and fostering continuous skill enhancement to drive sales performance and customer interaction. Your key responsibilities will involve designing and implementing effective sales training programs covering product knowledge, sales processes, and soft skills. You will also be responsible for conducting onboarding sessions for new sales team members, evaluating training needs based on performance metrics and feedback, and developing engaging training materials, modules, and assessments. Additionally, you will facilitate workshops, role plays, and field coaching to enhance the learning experience. Collaboration with sales leaders to ensure training programs align with business objectives will be a crucial aspect of your role. You will also be tasked with tracking training effectiveness, preparing performance reports, and staying updated on industry trends, product updates, and best practices. This is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during day shifts with performance bonuses and yearly bonuses provided. The work location for this role is in person. Join us in this dynamic role to contribute to the growth and success of our sales team by enabling them with the knowledge and skills to excel in their roles.,

Posted 2 weeks ago

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