Regional Head Service (South & East) - RINAC Lead and mentor a team of service engineers and technicians across the region. About Rinac India Ltd Rinac India Ltd is a leading provider of integrated engineering solutions specializing in cold chain and modular construction. The company offers end-to-end services, including design, manufacturing, installation, and commissioning of turnkey projects for various industries such as horticulture, dairy, seafood, meat, poultry, ready-to-eat foods, hospitality, healthcare, pharmaceuticals, warehousing, and refrigerated logistics. Rinac s clientele includes prominent corporations like ITC, Britannia, Tata, Reliance, Nestl , Flipkart, Biocon, PepsiCo, Dupont, Ferrero, Haldiram s, Patanjali, and Heritage. Visit website www.rinac.com Key Responsibilities: Lead and mentor a team of service engineers and technicians across the region. Ensure adherence to service standards and company policies Conduct regular performance reviews and provide constructive feedback. Oversee the execution of service contracts, including Annual Maintenance Contracts (AMCs) and breakdown services. Monitor and ensure compliance with Service Level Agreements (SLAs) for response and resolution times. Coordinate with the logistics team to ensure timely availability of spare parts and tools. Develop and maintain strong relationships with key clients and stakeholders. Address escalated customer issues and ensure prompt resolution. Promote customer satisfaction and retention through proactive service initiatives. Develop and implement regional service strategies Identify opportunities for service improvements and cost optimization. Collaborate with sales and marketing teams to support business development efforts. Maintain accurate records of service activities in Salesforce, including service reports and customer feedback. Prepare and present regular reports on service performance and key metrics to senior management. Ensure compliance with regulatory and safety standards in all service operations. Required Qualifications & Skills Education: Bachelor s degree in Engineering (preferably in Mechanical or Electrical) Experience: Minimum 10 years of experience in service management within the cold chain or HVAC industry, with at least 5 years in a leadership role. Technical Expertise: In-depth knowledge of refrigeration systems, cold storage solutions, and related technologies Leadership Skills: Proven ability to lead and motivate a team, with strong interpersonal and communication skills. Analytical Abilities: Strong problem-solving skills and the ability to make data-driven decisions. Software Proficiency: Familiarity with service management software and Microsoft Office Suite. Experience with Salesforce /SAP/ERP systems. Knowledge of energy-efficient refrigeration solutions and sustainability practices. Ability to work under pressure and manage multiple priorities effectively. Willingness to travel within the region as required.

We are seeking a dedicated and experienced CRM Manager to oversee the administration, adoption, and ongoing improvement of Salesforce CRM across RINAC India Limited. Job Summary: We are seeking a dedicated and experienced CRM Manager to oversee the administration, adoption, and ongoing improvement of Salesforce CRM across RINAC India Limited. The ideal candidate will be responsible for providing prompt user support, maintaining CRM hygiene, conducting training, generating analytical reports, and ensuring the CRM system aligns with business objectives. The role demands strong communication, technical acumen, and process orientation to support and scale CRM usage efficiently. Key Responsibilities: 1. Basic Troubleshooting Support Provide first-line technical support for Salesforce users within the organization. Resolve user issues within 24 hours; for major issues, escalate to the Salesforce implementation partner and ensure resolution within 48 hours. Minimize CRM downtime and maintain business continuity by proactively monitoring system performance. Maintain clear communication with users regarding resolution timelines and outcomes. 2. CRM Data Hygiene Optimization Ensure CRM data integrity by managing duplicate records and maintaining a clean and accurate database. Optimize storage by regularly auditing and deleting obsolete or redundant files, attachments, and records. Implement data quality standards and perform monthly and quarterly hygiene checks. 3. Training User Enablement Conduct virtual and in-person training sessions for Salesforce users across departments. Onboard and train new employees on Salesforce functionality, best practices, and role-specific use cases. Develop user manuals, help guides, and knowledge base documentation to promote self-service learning. 4. Reporting, Analytics CRM Adoption Audit Generate and circulate customized reports and dashboards for sales teams, leadership, and other stakeholders. Track CRM adoption across teams and conduct monthly and quarterly audits. Analyze CRM usage trends, identify gaps in adoption, and present actionable insights to improve engagement and ROI. 5. Salesforce Development Customization Collaborate with cross-functional teams to gather requirements and create customized dashboards and workflows as per business needs. Work closely with Salesforce consultants and developers to implement enhancements as defined in RFPs or internal roadmaps. Maintain a consistent process for capturing user feedback and continuously improving the CRM interface and experience. Key Skills Qualifications: Bachelor s degree in Computer Science, Business Administration, or related field. Minimum 3 5 years of experience in Salesforce administration or CRM management. Salesforce Administrator certification preferred. Proficiency in data analysis and CRM reporting tools. Strong communication, problem-solving, and project management skills. Ability to work cross-functionally with sales, marketing, IT, and senior leadership. Experience working in a manufacturing or B2B sales environment. Familiarity with RFP-driven system enhancements and vendor coordination. Why Join RINAC India Limited As a leader in innovative cold chain and turnkey solutions, RINAC offers you the opportunity to work on impactful digital transformation initiatives while supporting a nationwide sales team. If you are passionate about leveraging technology to drive business excellence, we welcome you to be part of our team.