Regional Head Service (South & East) - RINAC

• Lead and mentor a team of service engineers and technicians across the region.
• Ensure adherence to service standards and company policies
• Conduct regular performance reviews and provide constructive feedback.

• Oversee the execution of service contracts, including Annual Maintenance Contracts (AMCs) and breakdown services.
• Monitor and ensure compliance with Service Level Agreements (SLAs) for response and resolution times.
• Coordinate with the logistics team to ensure timely availability of spare parts and tools.

• Develop and maintain strong relationships with key clients and stakeholders.
• Address escalated customer issues and ensure prompt resolution.
• Promote customer satisfaction and retention through proactive service initiatives.

• Develop and implement regional service strategies
• Identify opportunities for service improvements and cost optimization.
• Collaborate with sales and marketing teams to support business development efforts.

• Maintain accurate records of service activities in Salesforce, including service reports and customer feedback.
• Prepare and present regular reports on service performance and key metrics to senior management.
• Ensure compliance with regulatory and safety standards in all service operations.

Required Qualifications & Skills

• Education: Bachelor s degree in Engineering (preferably in Mechanical or Electrical)
• Experience: Minimum 10 years of experience in service management within the cold chain or HVAC industry, with at least 5 years in a leadership role.
• Technical Expertise: In-depth knowledge of refrigeration systems, cold storage solutions, and related technologies
• Leadership Skills: Proven ability to lead and motivate a team, with strong interpersonal and communication skills.
• Analytical Abilities: Strong problem-solving skills and the ability to make data-driven decisions.
• Software Proficiency: Familiarity with service management software and Microsoft Office Suite.

• Experience with Salesforce /SAP/ERP systems.
• Knowledge of energy-efficient refrigeration solutions and sustainability practices.
• Ability to work under pressure and manage multiple priorities effectively.
• Willingness to travel within the region as required.