9 Returns Management Jobs

Role Summary: We are looking for a strong operations leader to head our central refurbishment function for furniture. This role will be responsible for institutionalizing best-in-class processes for refurbishing damaged/returned furniture products across our supply chain, ensuring timely refurbishment, maintaining quality standards, minimizing inventory/parts loss, and enabling cost-effective recovery of value from returned or damaged products. This is a highly cross-functional role involving coordination with the factory, quality, central warehousing, regional logistics teams, and customer experience. Key Responsibilities: Refurbishment Process Management Design and implement SOPs for consistent refurbishment of furniture across all hubs (damage handling, re-assembly, quality control). Ensure TAT (Turnaround Time) targets are met for all refurbished SKUs. Maintain a real-time tracker of pending refurbishments by hub, SKU, and age. Parts & Materials Coordination Forecast and raise accurate parts requirements from the factory based on hub-level damage/refurbishment patterns. Coordinate timely dispatch and replenishment of parts to hubs. Minimize mismatch or overstock of spare parts across locations. Loss & Leakages Control Implement systems to track and control: Lost/missing/damaged parts Refurbished items lost in transit or wrongly scrapped Own loss metrics and drive root-cause analyses for discrepancies. Quality Assurance Define refurbishment quality standards jointly with QC team. Ensure refurbished items meet acceptable aesthetic and functional standards before dispatch to customers. Set up hub audits and post-refurb QC sampling processes. Data & Reporting Create dashboards to track: TAT by SKU/hub Part consumption Losses & rework % Refurbishment returns rate Drive continuous improvement through data-led insights. Key Metrics / KPIs: % of refurbishments completed within SLA Refurbishment success rate (items cleared post QC) Parts availability vs demand match rate Loss rate (of parts and refurbished inventory) % of returned/damaged items successfully refurbished What Were Looking For: Must-Have: 6-8 years of experience in supply chain operations , with a strong track record in repair/refurbishment/returns processing, preferably in furniture, electronics, or auto components . Experience managing multi-location refurbishment or repair teams . Exposure to inventory control, quality systems, and parts planning . Excellent cross-functional coordination and stakeholder management skills. Strong analytical and process design orientation. Good-to-Have: Understanding of furniture assembly, material types (wood, MDF, metal joints, etc.) Hands-on experience working with WMS/ERP systems for returns or part tracking. Experience in a D2C or e-commerce environment.

Job Role : Lead Returns and Claims charter for B2B + B2C Description : - Lead the returns and expiry charter process, ensuring minimal financial loss and adherence to company policy. - Develop and implement SOPs for product returns and expiry handling to ensure all returns are sent to the vendor in a timely manner - Collaborate with procurement, supply chain, and warehouse teams to optimize inventory levels and avoid Inventory returns - Ensure timely and full recovery of Unsettled Claims from the vendor- Work closely with the Finance team to ensure Claims are settled on time. Experience : 6-10 years of experience in Supply Chain / Operations. Pharma Experience will be preferred

JOB DESCRIPTION Location: CIPL , Thiruvallur Job Title: Order Analyst Department: Supply Chain Reports: D&O Manager JOB PURPOSE: The Order Analyst contributes by providing communication, transaction and data management to cross functional team thereby meeting business requirements. The job purpose is to primarily work with Master Production Scheduler, Order Management, Assembly, Shipment and Outbound transportation team for timely shipment planning and execution. Must ensure dealer orders are received, tracked, checked and processed for defect free invoicing to the dealer/ customer JOB DUTIES: Order analyst primary duties consist of validating all order punched by dealer Order validation and Sale order creation Production Order creation and release for manufacturing operations Work with assembly operations to track machine readiness as per shipment schedule Work with transportation team for timely placement of trucks aligning to shipment schedule Invoice processing as per order received and the machine ready for shipment Perform invoicing for scrap which are transported by scrap dealer Sale Mode invoicing for the parts which are sold to suppliers Generate the daily / weekly reports to Cross functional team on all open issues BACKGROUND/EXPERIENCE: Order Analyst may qualify for the positions with a bachelors degree. Need Minimum 2 years of experience in Supply chain field such as Documentation, Invoicing and Warehousing in an ERP environment Should have basic knowledge in ERP systems Need better communication skills, Critical thinking Skills and Problem-solving skills. Strong Excel skills (proficiency in pivot tables, v lookups, and “if” statements) Strong analytical skills – able to identify anomalies in data and solve them quickly and effectively Ability to manage multiple tasks simultaneously with excellent follow-up and attention to detail

Order Processing on platforms like Amazon,Flipkart,Tata Cliq,Ajio & Myntra Managing returns & resolving customer queries Exporting & managing inventory,orders,inward & dispatch reports Downloading invoices Raise claims on Marketplace Amazon FBA Required Candidate profile Skill & Qualifications: Good communication skills & proficiency in Excel Problem-Solving Skills & Attention to Detail Team player Attention to detail Marketplace experience necessary

As an Ecommerce Merchandiser / Catalog Executive, you will Lead catalogue management for all Ecommerce marketplaces such as Myntra, AJIO, Amazon, and our D2C Shopify website while ensuring product information is accurate and up-to-date. Collaborate closely with merchandising and design teams to ensure the accuracy of all product attributes so that listings are optimised for conversion and sales. Oversee day-to-day marketplace operations for listing updates, replenishing inventory, order management, processing returns/refunds, and handling customer service requests. Monitor availability of products and sell-through on various channels to proactively allocate replenishments throughout the season. Become an expert on all marketplace policies/guidelines and ensure that they're being followed during photoshoots and daily operations. Ensure photography of each style is done before the finished goods inventory hits the warehouse so that it can be made available on all marketplaces instantly. Organise all media assets such as product images and videos on Google Drive for easy access and data security. Routinely visit the warehouse to: ensure smooth stock movement, check the sellability condition of products, prevent the creation of dead stock. Collaborate closely with the warehouse team to ensure fast order fulfilment times and to set processes for improving operational efficiency. Analyse sales data and assist the team with an Ecommerce buying plan for the following season. What you'll need to be successful 1-3 years of relevant experience in Ecommerce merchandising and sales operations, preferably in the fashion industry. Advanced knowledge of Microsoft Excel and Google Sheets including Vlookup, Hlookup, Pivot tables and charting. Strong experience working in Unicommerce, Shopify and marketplaces such as Myntra, AJIO, Amazon, etc. Detail-oriented, highly organised through the use of to-do lists and hard-working with a great sense of urgency. Computer savvy and proficient with productivity software such as Google Docs, Google Sheets, Calendar and Email. Proactive, motivated and quick learner with high energy. Excellent verbal, written, and interpersonal communication skills in English are a must. Bachelor's in any relevant field required. We are committed to continually strengthening our people-first culture within our Peppermint family. Peppermint is an equal-opportunity employer committed to fostering a diverse and inclusive environment for all. Our highly motivated team features individuals from various backgrounds who offer unique perspectives. We help our team grow by promoting a culture of continuous learning through mentorship, knowledge-sharing, feedback, and more. Thank you for considering Peppermint for your next career move, and we look forward to reviewing your application. There's no such thing as the perfect candidate. So, we're not looking for someone who matches all of our criteria; we're looking for someone with the potential to grow outward and upward. Regardless of how many of the requirements you meet, you should apply!

About Medline India: Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve todays toughest healthcare challenges. About Medline Industries, LP: Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We're proud to be recognized by Forbes as one of Americas Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years. Job Description: Operations Analyst is responsible to perform daily supply chain tasks. Coordinate efficient flow of inventory to reduce costs and maintain high customer service level. Ensure accuracy of data. Coordinate and own small analyses and small projects under direct supervision. Work with Medline Warehouses and distribution centers to proactively resolve issues. This individual must have a desire to work for a fast-paced, large corporate organization. In addition to exceptional organizational and follow-up skills, you must have a “Can do” attitude. Skills / Experience: Excellent communication and analytical skills Very organized in both file and data management. Excellent proficiency in MS Office especially on Microsoft Excel Experience with SAP will be added advantage. Solid problem solver Positive attitudes towards problems and likes challenges Strong analytical capabilities with attention to details, thoughtful in considering all aspects of the problem and potential solutions Intellectually curious – eager to learn, quick learner and like to ask questions. Some of the roles and responsibilities: Coordinating with the warehouses to work on the vendor goods returns. Complete daily tasks to support supply chain functions. Take appropriate action on vendor recalls by validating appropriate PO, Lot Number data in ERP system. Coordinate with stakeholder’s/sales team to obtain necessary approvals to process scrap/salvage of inventory. Perform manufacturing related data validations and ensure manufacturing data in ERP (AS400) is updated. Communicate with internal and external cross functional team members regarding key performance indicators/metrics, job function updates, basic root cause analysis and problem solving. Participate in other ad-hoc supply chain projects, focused on improving supplier collaboration, product flow, and other process improvements supply chain. Conduct basic analytics including reviewing and taking action on dashboard/reporting, sharing information with peers and direct manager, using data to identify issues/solutions, and recommending actions or improvements. Partner with peers to recommend and implement continuous improvement ideas to streamline the job tasks and make the operation more efficient and effective. Work on ad-hoc and special tasks/projects as required. Edu cational Qualification Any Graduate / Post Graduate degree Work Experience: 2-5 years of relevant experience.

Job Title: Accounts Manager-Senior Associate Job Summary: We are seeking dynamic finance and compliance professionals at various levelsCA Inter, CMA Inter, CS Inter, CA Final, CMA Final, and CS Final—who specialize in external audit, internal audit, tax filings, corporate governance, and regulatory matters. The ideal candidates will be well-versed in financial reporting, taxation policies, compliance requirements, and business incorporations across different organizational structures. Key Responsibilities: 1. Auditing: External Audits: Conduct statutory audits, ensure compliance with regulatory standards, and assist with financial statement reviews. Internal Audits: Assess internal control systems, risk mitigation strategies, and business process improvements. Bank Audits: Conduct concurrent and statutory audits for banks, assess creditworthiness, and analyse loan portfolios, SMA’s, NPA’s etc. 2. Taxation & Compliance: Income Tax Returns: Preparation, filing, and advisory for individuals, partnership firms, proprietary entities, societies, trusts, and corporations. GST Returns & Compliance: Handling GST registrations, monthly and annual filings, reconciliation, and audit reports. Taxation of Societies & Trusts: Compliance with exemptions, tax filings, and regulatory guidelines for non-profit organizations. 3. Corporate & Business Regulatory Matters: Company Law Matters: Compliance with the Companies Act, board resolutions, secretarial records maintenance, and filings with the Ministry of Corporate Affairs (MCA). Business Incorporations: Advisory and execution of company incorporation procedures, LLP registrations, and partnership firm setups. Regulatory Reporting: Ensuring timely submissions of financial and governance reports as per statutory requirements. Skillset: Strong knowledge of accounting standards, tax laws, and auditing principles. Proficiency in financial reporting, compliance regulations, and statutory filings. Expertise in GST, direct and indirect taxes, and corporate governance procedures. Ability to interpret and apply regulations related to company law, business structuring, and taxation. Competency in using accounting software like Tally, SAP, and ERP tools. Ability to identify financial risks, improve processes, and implement effective audit strategies. Strong analytical abilities for tax planning and compliance advisory. Attention to detail while preparing financial statements and audit reports. Excellent documentation and reporting skills. Ability to collaborate with senior management, clients, and regulatory authorities. Strong negotiation and advisory skills for financial and legal matters. Qualifications & Experience: CA Inter/Final, CMA Inter/Final, CS Inter/Final candidates. Minimum experience as required for the specific role (freshers to experienced professionals). Strong understanding of Indian taxation laws, audit procedures, and corporate governance norms.

Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP. Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup files End to End coordination with brands for repair/replacement/CN for defective stock End to End coordination with CSM/merchandizer for VTO Ensure proper paper work and filing. Ensure proper audits and stock takes as per SOP. Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task management Preferred candidate profile Graduate/diploma holder in any field. (Technical degree will be given a preference) 2 + years experience in customer service from a reputed consumer durable/retail organization. Experience should include backend support and coordination with external/internal teams. Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Role & responsibilities 1. Escalation Management Address and resolve escalated return issues from customers and sellers related to delays or incorrect returns. Serve as the primary point of contact for escalated seller concerns via email and calls. Provide clear, empathetic, and professional communication to sellers regarding resolution steps and timelines. Analyze the root cause of issues and propose corrective actions to prevent recurrence. Escalate critical or unresolved issues to higher management with detailed reports. Coordinate with vendors through email to ensure timely resolution of disputes. Handle and close tickets related to escalations in a timely manner. Resolve warehouse-related escalations in coordination with internal teams. 2. Operational Execution Manage manual pickup arrangements for orders where automated processes fail. Handle the manual POD (Proof of Delivery) process and ensure documentation is completed accurately. Provide Order IDs and relevant details to stakeholders for tracking and issue resolution. 3. Cross-Functional Coordination Collaborate with logistics, finance, warehouse, brand management, and technology teams to resolve concerns efficiently. Maintain regular communication and follow-ups with internal teams to ensure timely closure of open issues. 4. Process Improvement Identify recurring problems and recommend process enhancements to improve the seller and customer experience. Contribute to the creation and revision of Standard Operating Procedures (SOPs) related to escalation handling and reverse logistics workflows. 5. Reporting & Compliance Maintain accurate records of escalations, resolutions, and manual transactions. Track and update internal reports and trackers related to returns, PODs, andmanual pickups. Ensure all actions follow company policies and operational guidelines. Preferred Candidate Profile Education : Graduate Experience : 24 years in reverse logistics operations, escalation management, or vendor coordination within the e-commerce sector. Skills: Strong problem-solving and conflict-resolution skills Excellent written and verbal communication abilities Ability to prioritize and multitask in a fast-paced environment Proficiency in Excel and email-based communication tools Understanding of e-commerce reverse logistics, seller operations, and vendor management Preferred Qualifications Experience handling manual logistics processes (e.g., pickups, PODs) Familiarity with escalation tracking systems and marketplace platforms Knowledge of SOP development and process documentation