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3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Customer Service Analyst at Accenture, you would be responsible for leading conversion design sessions with clients, producing design documents, and mapping/transformation documents. Your role would involve transitioning end-to-end DC 401(k), 403(b) retirement plans from prior service providers to the current organization, which includes transferring plan assets and participant records as well as conversion data files. You will research, analyze, and recommend data conversion strategies for complex retirement plans, identify data deficiencies, and define remediation plans. Additionally, you will manage and lead the migration and testing of static data and transaction data for plan conversion. In this role, you are expected to have a working knowledge of Microsoft Access, Excel, SQL, and other ETL tools. Demonstrated aptitude in data analysis, metrics, and trends is required, along with a basic understanding of proprietary systems, administration services, and related data services. Strong organizational and detail-oriented skills are essential, as well as the ability to work effectively with both technical and non-technical resources. The successful candidate should have proven experience in managing services for Defined Contribution plans in the US Retirement Services domain. The ideal candidate will have a minimum of 3 years of experience in a data analyst position within the Plan conversion team, with professional MS Access Database & SQL query experience preferred. You will be responsible for effectively communicating data requirements with clients and project teams, negotiating best practices, and implementing code-based programming solutions for successful data conversion. Ownership of each conversion with high quality and consistent on-time results is expected, along with full accountability for the data conversion development life cycle and methodology. Additionally, you will collaborate with internal and external stakeholders, perform data migration audits, reconciliation, and exception reporting as necessary, and develop reports using SQL Server, MS Access, Cognos, and Discovery. If you are a detail-oriented individual with a strong background in data analysis and conversion strategies, and have the ability to work independently and within a team in a results-driven environment, we invite you to apply for this rewarding opportunity at Accenture.,
Posted 6 days ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
As a Customer Service Senior Analyst at Accenture, you will be responsible for providing Retirement Solutions - Customer Service with a focus on delivering exceptional customer service. With a requirement of 5 to 8 years of experience, your role will involve interacting with clients and addressing their queries and concerns in a professional manner. Accenture is a global professional services company known for its expertise in digital, cloud, and security services. With a workforce of 699,000 individuals across more than 120 countries, we offer Strategy and Consulting, Technology and Operations services. Our commitment to innovation and excellence is evident in our use of Advanced Technology and Intelligent Operations centers to drive value for our clients. To excel in this role, you should have a background in Any Graduation and possess strong communication and problem-solving skills. By joining Accenture, you will have the opportunity to be part of a dynamic team that values collaboration, creativity, and a passion for delivering results. If you are ready to embrace change and contribute to the success of our clients and communities, we encourage you to explore a career with us. For more information about Accenture and our services, please visit www.accenture.com.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
The Customer Service Senior Analyst position requires 5 to 8 years of experience in Retirement Solutions - Customer Service. As a part of Accenture, a global professional services company with expertise in digital, cloud, and security, you will be part of a team that offers Strategy and Consulting, Technology and Operations services. Accenture has a significant presence across more than 40 industries and operates with a workforce of 699,000 individuals who are dedicated to leveraging technology and human ingenuity to drive success for clients in over 120 countries. Embracing change and innovation, Accenture focuses on creating value and shared success for clients, employees, shareholders, partners, and communities. If you have a background in Customer Service and are looking to contribute your skills to a dynamic and diverse team, this role might be the perfect fit for you.,
Posted 1 week ago
8 - 13 years
7 - 14 Lacs
Ahmedabad, Delhi / NCR, Mumbai (All Areas)
Work from Office
Job Title: Senior Manager Retirement & Pension Location: Ahmedabad Experience: 8 – 10 Years Function: B2B Sales / Corporate Sales Industry Preference: Open (BFSI preferred) Qualification: MBA Role Summary We are seeking a dynamic and experienced Senior Manager – Retirement and Pension to drive corporate acquisition for NPS and Corporate Annuity solutions. The ideal candidate will bring proven expertise in B2B sales, client engagement, and strategic market development, particularly in Tier 2 and Tier 3 regions. This role will play a pivotal part in strengthening HDFC Life’s Retirement & Pension vertical. Key Responsibilities Design and implement sales strategies to acquire quality corporate clients for NPS (National Pension Scheme) and Corporate Annuities . Conduct market mapping and competitive analysis to identify business opportunities and optimize client acquisition efforts. Develop and present tailored employee benefit solutions to key decision-makers (CXOs, HR Heads, Finance Heads) across corporates. Expand market reach by penetrating Tier 2 and Tier 3 cities , boosting brand presence and employee benefit adoption. Conduct industry and sector research to identify high-potential corporate leads and develop customized value propositions. Build strong internal and external networks to generate leads, influence stakeholders, and drive business growth. Manage end-to-end sales processes, from lead generation to onboarding and after-sales support. Preferred Skills & Competencies Excellent Communication and Listening Skills Strong Presentation and Negotiation Abilities Deep Market Intelligence and Prospecting Acumen Proficiency in Gujarati and Hindi for effective regional communication Client Relationship Management and Interpersonal Skills Ability to Multi-task , Prioritize , and Manage Time Effectively Strong Business Understanding and Client Need Identification Team Collaboration and Adaptability in dynamic environments Goal-oriented with a proactive and positive mindset
Posted 2 months ago
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