0.0 - 1.0 years

2 - 4 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Description We are seeking a motivated Customer Retention Manager to join our team in India. The ideal candidate will play a crucial role in enhancing customer satisfaction and loyalty through effective retention strategies. Responsibilities Develop and implement strategies to improve customer retention rates. Analyze customer feedback and behavior to identify areas for improvement. Collaborate with the marketing team to create retention campaigns. Monitor customer interactions and satisfaction levels to enhance the customer experience. Prepare reports and present findings on customer retention metrics. Engage with customers through various channels to build relationships and loyalty. Skills and Qualifications Strong analytical skills to interpret data and identify trends. Excellent communication and interpersonal skills. Proficiency in CRM software and Microsoft Excel. Ability to work collaboratively in a team environment. Problem-solving skills to address customer issues effectively. Basic understanding of customer behavior and psychology.

Posted 1 week ago

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Customer Retention Management Executive Ketto

1.0 - 4.0 years

3 - 15 Lacs

Navi Mumbai, Maharashtra, India

On-site

Foundit logo

We at Ketto, strongly believe that digging into the data yields more compelling numbers for our business; hence customer retention management enabled by marketing automation is an extremely important step in our business growth. We are looking for someone who would be a part of our Customer Retention Management team. Responsibilities: Own end-to-end execution of Engagement & Retention campaigns across all owned media email, notifications, SMS, WhatsApp, Push notifications, Product Inventory Structure campaigns & build Journeys for different user segments and business offerings, across multiple channels Track & monitor channel level performance targets of visits, orders, revenue & conversion OKR's achievement specifically on LTV (building repeat usage & adoption of SIP program) and DAU's/MAU's, along with efficiency metrics such as CTR's, Open rates, Clicks & Conversions Optimize marketing automation strategies to drive user conversion & engagement Co-own the responsibility of new features & programs adoption, along with Product & tech teams Cross-functional collaboration with Business Intelligence & analytics, Product and Tech teams to enhance funnel efficiencies & event integrations Work closely with Brand & Content teams to ensure campaign deployment Maintain relations with external solution providers to explore new mechanisms and efficient initiatives to increase both retention & engagement of users Continuously conduct tests across channels for campaigns and journey flows including segmentation, messaging, frequency, send day/time, personalization What you bring to the table: 1 - 3 years of work experience in Customer Retention Management Strong problem-solving skills Strong analytical skills and the ability to churn insights from data Proven competency in MS Excel Prior experience in marketing automation technologies - CleverTap, WebEngage

Posted 2 weeks ago

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