3 Resort Operations Jobs

1. Ensure all guests are welcomed warmly and assisted with check-in/check-out. 2.Handle guest requests, feedback, and complaints efficiently to ensure satisfaction. 3.Monitor quality of service across all departments (housekeeping, kitchen) Food allowance Annual bonus Health insurance

Position Overview: As an Executive Housekeeper at Discover Resorts, you play a pivotal role in ensuring cleanliness, orderliness, and overall guest satisfaction across our three resorts in Karjat, Khandala and Khopoli accommodation and public areas.. This position is responsible for managing the housekeeping team, maintaining high standards of cleanliness, and contributing to the exceptional guest experience.You will report to the corporate general manager or CEO. Key Responsibilities: Housekeeping Operations Oversee daily housekeeping and laundry operations. Inspect guest rooms and public areas; ensure cleanliness and readiness. Manage cleaning schedules, supplies, equipment, and staff levels. Coordinate with Front Desk, Sales, and Engineering for seamless operations. Ensure compliance with safety, energy conservation, and emergency procedures. Guest Satisfaction Maintain high service standards and address guest complaints swiftly. Collect and act on guest feedback; implement continuous improvements. Empower staff to deliver exceptional service; provide ongoing training. Track guest preferences and enhance repeat guest experience. Human Resources Hire, train, and manage performance of housekeeping staff. Conduct performance reviews and create development plans. Foster a positive, fair work environment; support team retention. Administer disciplinary actions and uphold hotel policies. Financial Management Monitor budgets, payroll, and expenses; control department costs. Use PMS tools to schedule staff and track time. Support budget planning and ensure audit compliance. Communication & Admin Keep supervisors and teams informed of relevant updates. Analyze issues and make informed decisions. Ensure confidentiality and protect company assets. Policies & Conduct Follow and enforce all hotel policies and procedures. Maintain professional appearance and behavior. Participate in training and perform other duties as assigned. Requirements: 10+ years of experience in HK operations Excellent Leadership, communication and interpersonal skills Must be 40 years or above Must be physically very fit

Position Overview: As the Food & Beverage Manager at Discover Resorts, you will be responsible for overseeing and managing all aspects of the food and beverage operations across our three resorts in Karjat, Khandala and Khopoli. You will play a key role in ensuring the highest level of customer satisfaction by providing exceptional dining experiences and maintaining the quality standards of our food and beverage offerings. Your leadership skills, industry knowledge, and attention to detail will be crucial in driving the success of our food and beverage department. You will report to the corporate general manager or CEO. Key Responsibilities: F&B Operations Oversee day-to-day operations of restaurants, bars, in-room dining, and banquets across all properties. Ensure consistent team communication and adherence to brand standards. Collaborate with chefs on menu planning based on trends, seasonality, and cost-efficiency. Track market competition and introduce initiatives to drive revenue and stay competitive. Team Leadership Lead, mentor, and manage F&B teams across all three resorts. Set clear performance goals and ensure smooth daily operations. Build a culture of accountability, teamwork, and service excellence. Address staff concerns, conduct ongoing training, and maintain high productivity levels. Guest Experience Maintain high guest satisfaction through service audits and feedback mechanisms. Handle guest complaints promptly and professionally. Monitor and enhance service quality through training and guest preference tracking. Use feedback to identify improvements and implement corrective actions. Sales & Revenue Develop and implement marketing and promotional strategies for F&B outlets. Monitor sales performance and introduce upselling techniques. Engage in community events and brand activations to boost visibility. Analyze daily revenues, check averages, and occupancy-related F&B metrics. Financial Oversight Prepare and manage F&B budgets and cost control plans. Analyze financial reports and take corrective measures to meet targets. Monitor payroll, operational expenses, and profit margins. Conduct internal audits to ensure financial and procedural compliance. HR & Training Recruit and onboard F&B managers and associates. Conduct performance appraisals and manage team development. Ensure fair practices, address grievances, and promote retention. Lead disciplinary actions and reinforce training programs. Administration & Compliance Ensure adherence to health, safety, and legal regulations. Maintain strong communication systems through logs and meetings. Represent F&B in leadership discussions and owner meetings. Uphold confidentiality, professional conduct, and brand standards at all times. Requirements: 10+ years of experience in F&B operations Excellent Leadership, communication and interpersonal skills Must be 40 years or above Must be physically very fit Role & responsibilities