2.0 - 7.0 years

2 - 13 Lacs

Mumbai, Maharashtra, India

On-site

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Oversee accuracy of room blocks, reservations, and group market codes Communicate company values and/or culture to new employees Review and implement new Reservations procedures Process all reservation requests, changes, and cancellations received by phone, fax, or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee, special rate, and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities/services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Accounting policies Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats

Posted 3 days ago

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Front Office Manager Adarsh Solutions Private Limited

2.0 - 4.0 years

3 - 4 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

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Description We are seeking a dynamic and experienced Front Office Manager to lead our front office team in providing exceptional guest experiences. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for customer service. Responsibilities Oversee daily front office operations and ensure a high standard of customer service. Manage and train front office staff, including receptionists and concierges. Handle guest check-in and check-out processes efficiently and professionally. Resolve guest complaints and issues promptly and effectively. Maintain accurate records of bookings, reservations, and guest information. Coordinate with other departments to ensure seamless guest experiences. Develop and implement front office policies and procedures. Skills and Qualifications Bachelor's degree in Hospitality Management or related field. 2-4 years of experience in hotel front office operations or customer service. Strong communication and interpersonal skills. Proficiency in hotel management software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving skills and attention to detail. Knowledge of local attractions and services to assist guests effectively.

Posted 3 weeks ago

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Travel Executive Cygnus Staffing Solutions

1.0 - 3.0 years

2 - 3 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

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Description Client of Cygnus Staffing Solutions , a Leading Neutraceutical's Manufacturing Company, Looking for a Travel Desk & Admin Executive, for their Office at Banjarahills, Hyderabad. Seeking a dynamic Travel and Admin Executive to join our team in India. The ideal candidate will have 1-3 years of experience in travel planning and a passion for providing exceptional service to our clients. Responsibilities Plan and organize travel itineraries for clients based on their preferences and budget. Provide Booking with detailed information about travel options, including flights, accommodations, and activities. Handle travel bookings, modifications, and cancellations efficiently. Maintain relationships with clients and respond to their inquiries in a timely manner. Stay updated on travel regulations, visa requirements, and industry trends. Skills and Qualifications 1-3 years of experience in travel planning or a related field. Strong communication and interpersonal skills. Proficient in using travel booking systems and software. Knowledge of international travel regulations and requirements. Ability to work under pressure and handle multiple tasks simultaneously. Excellent organizational skills and attention to detail. Qualifications : Any Graduate Experience : 1 to 3 Year's Job Location : Banjara Hills, Hyderabad Salary : Negotiable Contact Immediately: Cygnus Staffing Solutions Phone: 9848912988 Email: [HIDDEN TEXT] www.cygnusstaffingsolutions.com

Posted 1 month ago

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