Relationship Manager

Indian Mesh is seeking a highly motivated and client-focused Relationship Manager to join our team. The ideal candidate will be instrumental in fostering strong, long-term relationships with our clients, understanding their evolving needs, and ensuring their utmost satisfaction with our products and services. This role is key to driving business growth through effective client engagement and strategic opportunity identification.

Responsibilities:

• Product & Service Expertise:

  Maintain a deep and up-to-date knowledge of all company products and services, staying informed about features, benefits, and market positioning.

• Client Relationship Building:

  Build, nurture, and maintain strong, lasting relationships with both prospective and existing clients, acting as their primary point of contact.

• Business Development:

  Proactively research and pursue new business opportunities, identifying potential clients and avenues for growth.

• Needs Assessment & Solution Proposal:

  Identify and thoroughly understand clients needs, requirements, and challenges, then propose suitable and tailored solutions from our product and service offerings.

• Consultation & Guidance:

  Provide clients with comprehensive product and service consultations, expertly guiding their decision-making process to ensure they choose the best solutions.

• Revenue Generation:

  Actively engage in upselling and cross-selling relevant products and services to clients, contributing to sales and revenue targets.

• Issue Resolution:

  Efficiently and empathetically resolve client complaints and issues in a timely manner, ensuring a positive client experience.

• Target Achievement:

  Consistently meet or exceed established sales and revenue targets.

• Client Satisfaction:

  Ensure high levels of client satisfaction through proactive communication, exceptional service, and prompt issue resolution.