Regional Trainer

Job Description

Location - Delhi & Bangalore Reports to - Head of Department Responsibilities: Training Delivery Conduct onboarding programs for new hires (stylists, store managers, tailors) Deliver capability modules: product knowledge, measurement skills, upselling techniques, customer delight, SOP compliance Use real customer cases and roleplays to train in-store behaviours Store Coaching & Capability Audits Visit stores weekly to assess staff performance through observations Provide structured feedback and coaching to store teams and individuals Conduct monthly capability audits and report improvement plans New Store Launch Support Train and onboard new staff ahead of store launch Set up VM, process checklists, and customer experience flow Stay 35 days post-opening to support floor readiness Performance Tracking Maintain training attendance, feedback scores, and pre/post-assessments Track impact using NPS, sales performance, and Google Review scores Recommend development plans for underperforming team members Stakeholder Collaboration Work closely with Area Managers and Retail Ops to identify training needs Align with Customer Experience and Product teams for content updates Requirements: • 3 to 5 years of experience in retail training or frontline leadership roles • Strong communication and facilitation skills • Ability to coach, inspire, and influence store teams • Comfortable working on-the-floor and traveling frequently • Knowledge of retail KPIs, customer journeys, and high-touch service • Bonus: Exposure to luxury or made-to-measure retail