Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastic s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The role focuses on streamlining and optimizing the process of closing complex, high-value sales deals. The team acts as a central hub, coordinating efforts between sales, finance, legal, and other relevant teams to ensure deals are compliant, financially sound, and strategically aligned with company goals. What You Will Be Doing Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance Execute against and maintain APJ geographic Deal Desk support framework Provide Deal Desk support for super-geo Manager Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts Strong presence and communication with the Field. Ability to implement strategies and manage under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives Drive and complete decision reviews, approvals, and implementing across competencies (quoting, legal, revenue, etc.) Support the global Deal Desk leadership to deliver consistent and exceptional support to our sales organization Propose and implement initiatives as part of the long term strategy for the Deal Desk team and business High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, constantly evolving environment to help our growing business Deal Management Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance Propose and incorporate custom terms and legal edits into order forms and contract documents Coordinate and manage cross-departmental approvals outside of standard systematic workflow Maintain and update repository of legal language templates for non-standard deals for specific offerings Understand and carry out revenue recognition policies across all deals Support RFP/RFI/Vendor Questionnaires and drive the enablement process related to such requests. Quote-to-Cash Create and manage systematic CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies General experience in building IT requirements and enhancements, and project management What You Bring Bachelor s degree in Finance or related competency At least 5 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related MBA preferred Strong attention to detail while multitasking Strong communication skills Ability to work in a fast-paced, high-pressure environment High proficiency in MS Office (Excel, Word, PowerPoint) and GSuite, Salesforce.com (CPQ a plus) Experience working in a SaaS or high-tech company is also a plus Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn t matter if you re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People s Republic ( DNR ), and the Luhansk People s Republic ( LNR ). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastic s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic s Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive. We don t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned always forward, never backward. We are not trying to change the world, we already have. We re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we re excited to bring on a new team member to love. What You Will Be Doing Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution Maintain strong relationships with our customers for the delivery of technical support Resolves customer problems via telephone, email, chat or remote access. Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction Work across multicultural and geographically distributed teams Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve processes and tools in collaboration with the team Provide weekend on-call support for the team rotation (8 hours during regular work hours) Develop subject matter expertise one key product feature Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Take part in organizational projects, programs and/or business initiatives using proven creativity and ingenuity to improve performance and customer experience. Provide technical leadership in Elastic communities and Knowledge-Centered Service methodology and process. Creation of lab environments to replicate customer issues. Communicate tactfully with customers: gather information, provide diagnostic and resolution steps, convey process and product guidance What You Bring 7+ years of experience in technical support, system administration or related customer-facing role A technical background in systems administration, Network Engineering, Software Engineering, etc Strong verbal and written communication skills in English A customer-oriented focus Good understanding of cloud-native and container-based technologies Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker Understand the Product Lifecycle and future direction for the supported products or product line Strong understanding of cloud-native and container-based distributed systems like Kubernetes Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL); Experience with APIs and REST calls; Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss); Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript) Experience with SSO, SAML, Active Directory, etc; Bonus Points Knowledge of databases or search software technologies Experience with SaaS and/or Distributed systems You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach Proven strong technical understanding of software products Collaboration with Developer teams on escalation issues Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out Networking Server Administration Wireshark or comparable packet analysis tool Exposure to scripting (Shell, Python, etc.) Experience with support tools and platforms like Salesforce, Zendesk and JIRA. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn t matter if you re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People s Republic ( DNR ), and the Luhansk People s Republic ( LNR ). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastic s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We re always on the search for amazing people. The CRM Engineering Team consists of people who have real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build and the internal partners we support. Agile in our processes, we strive to push the boundaries of our best-of-breed platforms to build a world-class systems operation. Our team thinks smart, strategic and scalable, and will push you to do the same. We are seeking a highly skilled and experienced Salesforce Developer to join our dynamic team. As a Salesforce Developer, you will be responsible for designing, developing, and implementing Salesforce-based solutions that meet the needs of our organization. You will collaborate with cross-functional teams to gather requirements, design solutions, and deliver high-quality Salesforce applications. This role requires a strong understanding of Salesforce development best practices, along with the ability to translate business requirements into scalable and efficient technical solutions. What You Will Be Doing Develop and customize Salesforce applications, using Apex, Visualforce, Lightning components, and other relevant technologies. Collaborate with stakeholders and end-users to gather requirements, analyze business processes, and design scalable Salesforce solutions. Design, develop, and maintain custom objects, workflows, validation rules, process builders, and other Salesforce configuration elements. Implement integrations between Salesforce and other systems using REST and SOAP APIs. Perform data migrations and maintain data integrity within Salesforce. Conduct thorough testing and debugging of Salesforce applications to ensure optimal performance and functionality. Provide technical expertise and guidance to project teams, administrators, and end-users. Stay up-to-date with the latest Salesforce releases and features, and proactively suggest ways to leverage them in our organization. Participate in code reviews and provide constructive feedback to ensure high-quality code. Collaborate with other developers and stakeholders to ensure a cohesive and effective implementation of Salesforce solutions What You Bring Bachelors degree in Computer Science, Software Engineering, or a related field (or equivalent work experience). At-least 5 years of proven experience as a Salesforce developer, with a strong understanding of the Salesforce platform and its capabilities. Solid experience in Salesforce development, including Apex, Visualforce, Lightning components, and Salesforce configuration. Strong knowledge of Salesforce integration patterns and experience working with REST and SOAP APIs. Proficiency in web technologies such as HTML, CSS, JavaScript, and frameworks like AngularJS or React is a plus. Experience with Copado, Salesforce DX and source control systems (e.g., Git) is preferred. Salesforce certifications such as Salesforce Certified Platform Developer II and Salesforce Certified Platform Developer I are highly desirable. Familiarity with agile development methodologies and experience working in an agile environment. Strong analytical and problem-solving skills, with the ability to translate complex business requirements into scalable technical solutions. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. A self-motivated individual who can work independently and efficiently manage multiple priorities in a fast-paced environment. Bonus Points Salesforce CPQ Specialist certificationExperience with working on Lightning Experience Experience with CICD tools ( Copado ) Experience with CLM applications like Conga and Revenue Applications like ( Revpro ) Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn t matter if you re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People s Republic ( DNR ), and the Luhansk People s Republic ( LNR ). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastic s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is the Role Elastic s Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive. We don t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned always forward, never backward. We are not trying to change the world, we already have. We re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we re excited to bring on a new team member to love. What You Will Be Doing Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution Maintain strong relationships with our customers for the delivery of technical support Resolves customer problems via telephone, email, chat or remote access. Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction Work across multicultural and geographically distributed teams Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve processes and tools in collaboration with the team Provide weekend on-call support for the team rotation (8 hours during regular work hours) Develop subject matter expertise one key product feature Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Take part in organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience. Provide technical leadership in Elastic communities and Knowledge-Centered Service methodology and process. Creation of lab environments to replicate customer issues. Communicate tactfully with customers: capture information, provide diagnostic and resolution steps, convey process and product guidance What You Bring Along Proven 5+ years of experience in technical support, system administration or related customer-facing role A technical background in systems administration, Network Engineering, Software Engineering, etc Strong verbal and written communication skills in English A customer-oriented focus Good understanding of cloud-native and container-based technologies Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker Understand the Product Lifecycle and future direction for the supported products or product line Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL); Experience with APIs and REST calls; Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss); Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript) Experience with SSO, SAML, Active Directory, etc; Bonus Points Knowledge of databases or search software technologies Experience with SaaS and/or Distributed systems You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach Proven strong technical understanding of software products Collaboration with Developer teams on escalation issues Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out Networking Server Administration Wireshark or comparable packet analysis tool Exposure to scripting (Shell, Python, etc.) Experience with support tools and platforms like Salesforce, Zendesk and JIRA. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn t matter if you re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People s Republic ( DNR ), and the Luhansk People s Republic ( LNR ). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.