Responsibilities: Providing day-to-day leadership to Brandmuscle (An ansira company) local marketing support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle (An ansira company).clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscles local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries, resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer service representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop quality control processes, monitor interactions, and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelors degree required Familiarity with a variety of approaches to provided customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path

Responsibilities Understand basic account knowledge to include industry, stakeholders, target audience, primary competitors, client's business goals, client's challenge and opportunities with the platform supported. Learning and applying an in-depth understanding of the clients business, business rules, and business processes as they relate to the BrandMuscle solution. Demonstrate the ability to professionally communicate via daily on-going communications to include both phone and email. Develop professional client relationships to achieve executional goals. Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing. Contribute to client calls and provide updates for projects being managed. Responsible for all day-to-day service delivery. Be familiar with reporting tools and assist with requests for information. Identify process inefficiencies and raise to manager. Enter complete, accurate and detailed Jira tickets for all new jobs and issues. Ensure correct account SOWs are linked to all Jira tickets. Responsible for closing Jira tickets once completed. Provide candid self-evaluations and be open to feedback to improve performance. Coordinating a variety of priorities in a fast-paced environment. Increasing team collaboration through idea-sharing and brainstorming sessions. Providing problem recognition, research, isolation, and resolution steps. Testing for quality assurance including functional and creative projects and site upgrade testing. Logging bugs and following up with applicable teams in a timely manner. Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools. Attending project meetings and project status meetings. Assisting support desk with call volume and escalated calls. Assist in coaching new team members. Preparing weekly/monthly/quarterly client reports. Participate in client status calls on a periodic basis. Requirements Bachelor’s degree required, preferably in finance, commerce or technology. Two to four years account service or project management experience is preferred. Experience in Advertising or publishing industry is preferred. Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities. Strong knowledge of Excel preferred (including formulas and standard data sorting and filtering). Demonstrated analytical skills and ability to analyze data. Strong communication skills. Strong interpersonal skills, ability to work with cross-functional teams. Ability to thrive in a fast-paced, changing environment. Must be available for a flexible work schedule to accommodate clients on deadlines. Self-starter, ability to work without direct supervision. Open to working in night shifts (US time zone).

Duties/Responsibilities: Answer incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability Education and Experience: High school diploma or equivalent. Experience in a customer support role or a related role. Remote-work experience preferred and demonstrated ability to work independently.

Ansira is a global, independent marketing technology and services firm that empowers brands to drive growth through their partner ecosystems. Ansira offers a comprehensive suite of solutionsto help brands synchronize their distributed networks and deliver seamless brand-to-local marketing at scale. Their platform enables partners to create brand-compliant campaigns, manage digital assets, and engage consumers through personalized experiences. Ansira supports over 500 brands across various industries, including automotive, retail, healthcare, and telecommunications. For more information, visit ansira.com. Job Title: - Manager, Data Science Location: - Bangalore Job Description Summary: Key Responsibilities: - Lead and manage a team of data scientists, providing guidance on project planning, methodology, and technical execution. Drive the development and deployment of scalable machine learning models and analytics solutions. Partner with stakeholders to identify high-impact opportunities and deliver actionable insights. Translate complex data into clear business narratives and recommendations. Ensure data science best practices are followed in model development, validation, documentation, and monitoring. Develop and maintain KPIs, dashboards, and reports for business performance tracking. Recruit, onboard, and mentor data science talent, fostering a culture of innovation and continuous learning. Qualifications: - Bachelors or Masters degree in Computer Science, Statistics, Mathematics, Data Science, or a related field. 8+ years of experience in data science, including 2+ years in a leadership or managerial role. Strong expertise in Python, R, SQL, and data science libraries (e.g., scikit-learn, pandas, TensorFlow). Proven experience in building, validating, and deploying machine learning models, including statistical modeling, predictive analytics, and experiment design (e.g., A/B testing) Experience with cloud platforms (e.g., AWS, GCP, Azure) and big data tools (e.g., Spark, Hadoop, Snowflake). Familiarity with ML Ops best practices, including model versioning, continuous integration, testing, and deployment pipelines Strong communication and stakeholder management skills. Ability to lead multiple projects and prioritize effectively.

Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability. Willingness to work in 24 * 7 work environment. Willingness to work on weekends with scheduled week offs as per business requirement.

Responsibilites - Daily interaction with Partners to help them use the SproutLoud application Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests Keep Harvest timer up to date and accurately reflect time spent on Zendesk Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users R Meet or exceed all department KPIs. Answer incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability