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10.0 - 15.0 years
30 - 45 Lacs
Chennai
Work from Office
Key Responsibilities: Lead business process reengineering (BPR) initiatives to drive efficiency, compliance, and customer-centric transformation. Conduct stakeholder workshops to understand business needs, gather requirements, and define target-state processes. Create journey maps and detailed BPMN process models to capture and improve current-state and future-state workflows. Design customer personas and integrate customer experience insights into process improvements. Collaborate with compliance, risk, and operations teams to ensure process changes align with BFSI regulations and compliance standards . Perform gap analysis, identify improvement opportunities, and drive process optimization initiatives. Facilitate change management and training sessions as part of process deployment. Support cross-functional teams during implementation to ensure successful project delivery. Required Skills & Qualifications: 812 years of experience in business process consulting with a focus on process engineering and reengineering . Proven expertise in BFSI operations and compliance frameworks . Strong hands-on experience with BPMN modeling tools (e.g., Signavio, Bizagi, Visio, ARIS). Experience in journey mapping and customer persona creation . Excellent facilitation skills for stakeholder workshops and process discovery sessions. Strong analytical, problem-solving, and communication skills. Certification in Lean Six Sigma (Black Belt preferred) is a plus. Willingness to travel to the UAE based on project requirements.
Posted 3 weeks ago
10.0 - 15.0 years
30 - 45 Lacs
Bengaluru
Work from Office
Key Responsibilities: Lead business process reengineering (BPR) initiatives to drive efficiency, compliance, and customer-centric transformation. Conduct stakeholder workshops to understand business needs, gather requirements, and define target-state processes. Create journey maps and detailed BPMN process models to capture and improve current-state and future-state workflows. Design customer personas and integrate customer experience insights into process improvements. Collaborate with compliance, risk, and operations teams to ensure process changes align with BFSI regulations and compliance standards . Perform gap analysis, identify improvement opportunities, and drive process optimization initiatives. Facilitate change management and training sessions as part of process deployment. Support cross-functional teams during implementation to ensure successful project delivery. Required Skills & Qualifications: 812 years of experience in business process consulting with a focus on process engineering and reengineering . Proven expertise in BFSI operations and compliance frameworks . Strong hands-on experience with BPMN modeling tools (e.g., Signavio, Bizagi, Visio, ARIS). Experience in journey mapping and customer persona creation . Excellent facilitation skills for stakeholder workshops and process discovery sessions. Strong analytical, problem-solving, and communication skills. Certification in Lean Six Sigma (Black Belt preferred) is a plus. Willingness to travel to the UAE based on project requirements.
Posted 3 weeks ago
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