5 Recovery Planning Jobs

Role & responsibilities • Lead and manage the entire CRM department for the project • Supervise CRM executives and ensure timely execution of post-sales activities • Handle end-to-end documentation agreements, demand letters, receipts, allotments, and possession formalities • Ensure seamless coordination with Sales, Accounts, Legal, and Site teams • Maintain and update accurate client records in CRM software and Excel • Proactively resolve client concerns with a customer-first approach • Manage professional communication email, telephonic, and in-person • Plan and execute possession handovers smoothly, ensuring complete customer satisfaction • Drive initiatives to enhance client experience and retention Preferred candidate profile • In-depth knowledge of real estate post-sales processes • Excellent communication & client handling skills • Strong leadership and team management abilities • Expertise in CRM software and Microsoft Excel • Well-versed in agreement drafting & legal coordination • Effective coordination across departments • Strong problem-solving and decision-making skills • Ability to manage possession procedures smoothly

Role & responsibilities Strong client communication & follow-up Handling customer queries, agreements, and documentation Coordination with sales, accounts & site teams Managing post-sales activities allotments, demand letters, receipts CRM software knowledge & Excel proficiency Professional email and telephonic communication Excellent interpersonal and problem-solving skills

- Follow up on overdue payments via calls, emails, or visits - Maintain accurate records of collections and communications - Coordinate to resolve billing issues - Negotiate repayment plans - Ensure compliance with legal and company standards

5-7 yrs Pune only CBR - 120 As a Backup Admin you will Monitor and manage backup capacity and provide 24x7 Support. Manage tape from Iron mountain to recall the tapes for restore purpose. Should be strong in Cohesity along with the replication and troubleshooting the backup failures. Should be good knowledge in IBM TSM and restoration from tape. Should have experience in Build and configure of Cohesity servers and its components. Knowledge on Backup and Restore for physical servers, VM's, database and M365 from Coheisty. Should have thorough knowledge on restore procedure of various types including File system, database, VMs etc. Perform Troubleshooting of Problems/Issues in Cohesity backup and restore jobs. Good Learning and Analytical Skills; Should be able to quickly acquire Technical Knowledge and Skills Perform media management activities Perform Disk based backup jobs Good Knowledge with ITIL Processes (Incident, Problem and Change Management. Provide Technical Support on Backup Software, Monitor backup job schedule and performance. Support Backup and Recovery software platforms Support service provisioning activities, includingService starts, stops, suspends, etc. Perform customer initiated Restore requests. Solve issues with backups and restores. Performs daily routine maintenance. Assists in determining workload balancing if necessary. Provides guidance and direction to lower-level System Administrators. Ensure SLA/SLO’s are met Cohesity Backup workflow and error codes Prepare Cohesity backup reports (Monthly backup success rate). Backup Agent installation. Level-2 Backup & Recovery SME and Administrator. Expert on Cohesity. L2 or L1+ Skills on IBM TSM , Tape Libraries and HP Storage. Good knowledge on Data duplication, and replication concepts. Well versed with Backup and Recovery planning and implementation. Media Management & Vendor Coordination. Troubleshooting complex problems. Candidate is expected to have complex production support experience. Backup Server / Client installations. Patching & Upgradation. Recovery of Backup Server from failure. Change Management Planning and Implementation. Disaster Recovery Support (plan & participate). Backup tool migration. Backup reporting Preparing monthly backup success rate. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Experience3-5 Years.

Role & responsibilities Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers Manage the overall collection and portfolio risk management structure through the optimal mix of: In-house collection team Recovery agencies Additional interventions like legal, civic authorities, etc. Ensure the process compliance across internal and external team members Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc. Manage team and region performance Work closely with CM and other stakeholders like business, operation, legal and compliance Highlight variance in previous months performance. Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours Ensure timely Crisis Management. Ensure coverage of portfolios through regular reviews. Daily monitoring of all groups for the locations assigned Ensure locations targets are aligned to targets for Pan India Location travel as and when required for review and to ensure performance Target to achieve monthly targets for all assigned locations and monitor performance To ensure minimal flows to higher buckets / Group Monitoring of Bucket movement within each group Update feedback trails on system and sending daily collection reports to the concerned reporting head. To regularly visit delinquent customer / merchant for the updating of overdue amounts To effectively manage all customer/ merchant related complaints and issues. Preferred candidate profile Team Management and Field Executives Experience in handling mass data volumes Should be presentable with good communication skills. Should have knowledge of the Collection Process. Professional approach towards the Customer. Ability to command authority but humble and sincere in behaviour Good convincing skills Aware of Collection Code of Conduct Handled Hard buckets/Post-dated cheque cases of Large Ticket size Should have relevant work experience; with the latest stint being in collections Good data management, analytical and team management skills. Proficiency in local language for the region is essential Kindly send your CV : chaitanya.k@hindujahousingfinance.com or whatsapp on 9703678074.