Recovery Officer

• Responsible for managing and recovering overdue and non-performing personal loan accounts.
• Contact delinquent borrowers through calls, messages, and field visits to negotiate repayment plans.
• Engage with guarantors or family members when required to facilitate recoveries.
• Monitor allocated loan portfolio and track follow-ups and resolutions in the internal system.
• Liaise with external collection agencies and recovery agents as per policy guidelines.
• Maintain daily and weekly MIS on recovery performance, visit reports, and payment commitments.
• Work closely with collections and legal teams to coordinate recovery efforts and strategies.
• Ensure adherence to RBI and internal compliance standards during borrower interactions.
• Maintain professional conduct and protect company reputation during all recovery activities.
• Identify early warning signals in accounts and suggest preventive actions.
• Keep updated with legal procedures related to loan recovery, arbitration, and settlements.
• Achieve monthly recovery targets and contribute to reduction in portfolio delinquency.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person